Pathways Dental Care
1281 Mohawk Road
Ancaster, ON, Canada
L9G 3K9
1281 Mohawk Road
Ancaster, ON, Canada
L9G 3K9
19053044505
http://www.pathwaysdental.com/
I will not be going back to Dr. Stein’s office. I have been going for the last year and a half. On my second visit he mentioned to one of his staff that I don’t have a very good benefit plan. He had ambitious plans for my teeth and when I put on the brakes, he referred me to a colleague to continue my work. He wanted me to get the Invisalign braces, which shocked me. I was 66 years old, my gums have been receding, I had already had a back tooth pulled by my previous dentist, because it was no longer deeply rooted and was giving me some pain. If my teeth are just hanging on, what would happen if they were all moved around with braces?He made it clear to me on my last visit last week (apparently his colleague has moved on) that my bite is bad. I know it is. I grew up at a time when only a few kids got braces, not the whole school, however, I have always had dental care since I was five years old. Since I seem to get a slight infection in one spot on my gums, he said (twice) that he would give me an exceptional product to help with that. When it came time to pay the bill, the product cost $31.50 plus tax…of course he didn’t “give it to me”. I thought he would be giving me a sample to try. Once I was home and read the box, the product’s active ingredient was fluoride and it’s designed for preventing cavities. Nothing was mentioned for infection. I went back yesterday to return it and was told since it’s a medicated product and had left their office, they could not give me a refund. I left it there…a sealed box, untouched. Maybe they will sell it again to someone else. If I kept it, I knew it would sit on a shelf until I finally threw it out. I have no doubt that Dr. Stein is a knowledgeable dentist, but I have the distinct impression that he likes to upsell. I feel like it’s all about the money with him.
Submitted Aug. 6, 2021