I agree i had my first appointment made early enough so i could get my son from school but boy was i mistaken i was there for 4 hours and had to have a friend pick him up i was heated around like sn animal n then when i saw the doc it was like 5 min and he said he would put in athurization for my surgery i had to call many times because my nurse case manager hadn't got it so she finally got it then they called to schedule it only to call me 2 week's later to reschedule it and then day of surgery they were 2 hours behind n he never spoke to my waiting family then in recovery i hemmroged and they had to call him back and i had to go back under and my family never knew and when i got to go home he never came in to explian home care n 2 week's later ended up back in hospital for more repairs to stop bleeding and yet to see him told me see him in 4 weeks n when iwould call nurse ooffice to ask questions they were less than helpful i would never go there again for gynecology problems i had a pelvic prolapse n recto seal n wish i could have gone to a different doc cause I'm still in pain n not feel he even fixed my issue

Submitted Sept. 29, 2014

I realize that many people like Dr. Francis, but I can't stand him.... but let's start with the office itself. The office staff is rude and disorganized, and your appointment will take HOURS while they shuttle you back and forth between the waiting room and the other rooms. They deal with a lot of low income patients, many of them also not very educated.. so they treat their patients like idiots. I went in for a regular pap exam and a polyp. Despite asking 3 times, and 2 visits, they never did the PAP. On the day of surgery for the polyp, I saw and heard Dr. Francis come in and greet the patient in the next room. He never spoke to me ONCE, nor my husband who was waiting. When I woke up, I had to ask the surgical center how it went - they could tell me. They never called to tell me the results of the biopsy, either. I had to call THREE TIMES and they said I needed to come in for a Dr visit to get the results. No way. I just ordered a copy of my records instead. Never going back!

Submitted Aug. 22, 2013

My main problem with this office is that they are extremely overbooked, the staff isn't friendly, they take a long time to do anything, and they accept too many free medical patients that it affects the way they treat all patients. I felt rushed when I did finally get time with doctor, and for most appts saw a nurse practioner, not doctor. A typical visit took about 2 1/2 hrs minimum. First you sign in,, wait, they call you back to take vitals, then send you back to waiting room, to wait, then once you finally get visit over with you have to wait again in the waiting room to make next appt which took 15-25 mins before they call you up. I've never experienced this, and stresssful when having first baby. The office was so packed that I saw pregnant women sitting on floor. This is unfortunate because I thought the doctors and nurse were fine, but would not reccommend this office. The envirnoment isn't pleaseant to be wating around for so long.

Submitted Jan. 26, 2010