Dr. Joseph P. Nelson
Punctuality
Helpfulness
Knowledge
ARKANSAS HEALTH GROUP
4411 Hwy 5
Bryant, AR, United States
72022
4411 Hwy 5
Bryant, AR, United States
72022
No Phone Number Provided
http://www.baptist-health.com
Facility Affiliations
Dr. Joseph P. Nelson's Credentials
Education
- University Of Arkansas College Of Medicine (Grad. 2001)
Insurance accepted by this Doctor
Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
Blue Cross / Blue Shield
I enjoy going to see Dr. Nelson. He automatically makes me feel comfortable and gives great advice on my health issues. However, the nurse responsible for doing the prior authorization (PA) for prescriptions is HORRIBLE! Once the pharmacy told me I needed a PA I immediately called back to the doctor's office Wrong 10am so they could make the phone call to my insurance company so I could pickup my meds. They said they would put it right in. I called back around 2pm to let them know that I would be out of town the next week so if they could call in my PA I would greatly appreciate it. The nurse told the receptionist to tell me it would be Monday before she called in my PA. Monday I didn't hear anything. So on Tuesday I called my insurance company who informs me that they haven't received anything from my doctor. The nurse didn't call in my PA until Wednesday afternoon! My prescription can't be transferred to another pharmacy, so I've had to do without my prescription for a week all because my doctors nurse wouldn't simply pickup the phone to confirm my PA to my insurance company. The alternative would have been for me to pay over $250 versus the $15 with my insurance. I LOVE Dr. Nelso but will look for another physician with a more considerate and responsive nurse staff.
Submitted July 27, 2017