Dr Winters bedside manners, time he spends with you, or appropriate follow up are below par. Dr Winters will recognize you but only after he steps into the room. He doesn’t prepare himself for who he is seeing, and doesn’t remember what your specific complaints and ailments are or what your medical history looks like. This for instance led to an incorrect interpretation of one of my EKGs. He’s just focused on entering an extensive list of questions and responses into his computer’s database (the exact same questions at every visit). He explained this was required by the system and that it was important because if not done properly he would receive penalty points. This ritual basically consumes the time he spends with you.
The office, Memorial Health, and their admin have many problems: incorrect allocation of ‘reason for visit’, incorrect billing, not returning phone calls, and other irritations. This would not be so bad if one could truly get hold of for instance the ‘Office Manager’ or ‘Records’ and in this way try to straighten out an issue. Unfortunately these two are only available through an answering system and will only respond after insistent calls or leaving messages with the front desk. There is also quite a turnover in medical staff, such as nurses, which does not aid the personal touch one expects to find when one sees his/her family doctor.
Memorial Health also has a problem with ‘patient’s records’, e.g. nurses are allowed to update and alter these very important personal files without supervision or an appropriate verification/approval process. This has led to omissions and incorrect entries. When confronted with an incorrect entry neither the Doctor nor the Office Manager checked with me but left it to the nurse who inputted the info to deal with the issue. This would not have been too bad if the nurse had not belligerently and emphatically denied that there was any problem with my records!! Needless to say this greatly worried and upset me.
I believed that there would be no further issues, but …… I had an upcoming yearly physical and ……. One (1) hour before my scheduled appointment I received a call from the ‘Office Manager’ letting me know Dr Winters had dropped me as a patient!! Totally unprofessional, unethical and disregard of the Hippocratic Oath. Dr Winters did not bother finding out what happened or even call me himself and neither did anyone else at Memorial Health.
I have been with Memorial Health for the last 6+ years but clearly ‘Patients’ don’t matter. I have endured the poor medical treatment out of complacency because I only needed the doctor for my yearly wellness exam and refill of meds, and fortunately never for urgent care or illness.

Submitted Nov. 12, 2018

I have been going to Dr. Winters for many years. He is always friendly, seems to be a good diagnostician,takes the time to explain the treatment,and is generous with samples. My family members are patients of his too, and they feel the same way.

Submitted June 16, 2009