Right form the beginning it was wrong with Dr. Pollack's office. It took 1 month to see him, then he convinced my husband that it would be best to get a toric lense for the cataract surgery which was $1900 out-of pocket since BCBS would only pay for the regular lense. Then when I questioned that advise, it took 5 separate phone calls from 5 separate people to explain why that was necessary. He prescribed medication that cost us $75 out of pocket, when we were prescribed the same exact medication a few months earlier from a detached retina surgery that cost us only $7.00 - exactly the same medicine! then 1 week before surgery, we were to begin the surgery regiment, we called the pharmacy only to find out that the medication he prescribed was going to cost us $378.00 out-of pocket with no alternative. So, we called his office, only to be told by Dr. Ellyn that the prescribed pre-surgery regiment was all together wrong! It just did not give us the confidence to trust that the doctor, or his staff cared enough to know what they were doing.

Submitted Sept. 9, 2014

I had a very pleasant experience with both the technician and Dr. Pollack. Unfortunately I have had a very hard time with the office staff since my appointment. It has now taken four different calls to the office and two to insurance to (hopefully) finally get it sorted out that I had the wrong charge on my statement. They insisted that I owed $135 for my appointment when I was confident (and, it turns out, correct) that I only owed $35. They were rude to me on the phone and continually blew me off when I tried to correct the problem. When they finally directed me to their external billing company, I was treated with respect and the problem was solved.

Submitted June 24, 2014

I have used Dr. Pollack's office for many years after being referred here by a friend. Whether it is for my annual exam or an emergency, I have always been pleased with his services and ability to fix my problems. He also spends the time to explain things so I understand them. I will keep going back and will recommend him to anyone who needs an excellent ophthalmologist.

Submitted March 1, 2014

I loss my job in 2008 and my insurance got frozen. Since then I had no stable job and my debts and bills went out of hand plus garnishment. But Dr Pollack never let be down. He provided me all the prescriptions I needed for my eye drops. Honestly, each time I went there Pollack and his staff make me feel bless because they always care for my present and needs. I live far away but if I need refill I call them and they make it happen right away. Thank God for such an excellent and knowledgeable services from Dr Alan Pollack and his staff.I am always looking for a way to show them my appreciation and I was fortunate discussing this with a friend who gave me this web-site.Francis, flaari@aol.com

Submitted Nov. 10, 2011

My experience with visiting Dr. Pollack's office was quite pleasant. The office is clean and nicely decorated, and his staff was efficient. Not only is Dr. Pollack a brilliant diagnostician, but he is also a kind person. He took the time to speak with me about my personal life and remembered things about me from my visit 2 years before. Many of my friends from church are patients of Dr. Pollacks. We think he is the best!

Submitted Jan. 13, 2011

Dr. Pollack gave me conflicting information about his recommendation for cataract surgery. At first he said the surgery was recommended for patients whose poor vision was impairing their quality of life. When I indicated my vision was still quite good, he changed his story and said I needed the surgery within 6 months. It didn't add up and I felt pressured. A second opinion told me what I suspected - that my cataracts were at a very early stage and surgery was not recommended at this time. There was also a serious problem with his technician. I do not recommend this practice.

Submitted Jan. 25, 2010