These guy is a disgrace to medicine!

Submitted Aug. 13, 2014

I had both high hopes and high expectations when I first employed this pain clinic to take care of me as a long term chronic pain sufferer. Soon I realized I wasn't the priority to these doctors. I've accepted that I can't be fixed and that I'll suffer pain until I die. What I want is compassionate care by providers that respect me. Instead they changed my medications and left me in horrible pain because the drug dosages were too low. They required me to return to the office (money from my pocket to theirs) when it could have been remedied by phone. Yet again I was left in pain and when I called I wasn't allowed to talk to anyone on the medical staff. Left wondering if I would get some care or just figuratively tossed to the curb. Then I got a repeat of the usual--prescribe the drug but don't follow-up about whether it was effective. It wasn't. If you have a long-term chronic pain condition, I warn you to stay away from Advanced Pain Care. I am in pain more often than not.

Submitted June 28, 2014

Submitted June 13, 2014

Submitted July 12, 2013

I had been a 'patient' of Dr. Malone for three years; however, never once saw him in person. On 3/29/13, I was scheduled to see Dr. Malone and paid my $25 co-pay upon entering the office (before being seen). I told Dr. Malone that I was thinking about trying to come off the pain meds that I was addicted through via his prescription. I had seen a psychiatric specialist who was recommending Bupenorphene. I told Dr. Malone that I would do everything under his care; however, I felt as though he was not concerned with addiction as I had heard from all his staff about the deaths of one of his nurses and a patient in the last year alone via meds and drugs. I have gone through weeks of withdrawls and would appreciate a right to sue and your sincere efforts at poling Dr. Malone's patients to see who has actually seen him. I know of MANY violations first hand by his office including but not limited to: HIPPA, falsifying drug tests, staff purchasing pain medication off patients, and deaths.

Submitted April 12, 2013

There is no privacy in this doctors office. The staff and patients can hear everything that goes on in your room. I have sat there many times and over heard other peoples sessions with the doctor. I have heard the staff talk poorly of patients and even made fun of the way they look or how they are dressed. I have always had a problem with billing department. I have been charged for services I did not receive. The receptionist tells me I owe a balance everytime I go there, so I pay then when I call to find out whats going on they inform me that I have a large credit on my account. Yet no one told me until I called them to ask. Be very aware of your account balance if you see this doc. I have also filed a complaint with the TMB for thier fraudulent billing practices.

Submitted July 3, 2012

Dr. Malone & PA James has always treated me w/ upmost respect & professionalism! They have saved my life on more than 1 occasion. I think & feel they’re the best in the state of Texas; And I pray the AMA respect the hard work they R doing! I always will tell others of their greatness & being people persons. Keep doing what UR doing!!!

Submitted Sept. 23, 2011

Dr. Frederick listened to me and asked what I hoped to achieve by coming to APC. He put together a patient plan and explained that if this did not work out, we could explore other options. At most visits I see Andrea Gamse, PA-C, who is absolutely wonderful! She asks questions and listens to what you say. Andrea discusses how you have been since your last appointment, if there have been any changes in your life and if your current solution to pain management is working for you. Prior to starting with APC, I lived in constant fear of the next flare up and how I would make it through each day. I have not missed any work due to extreme pain and flare ups, and my family is so happy to have me back as an active participant in their lives rather than sleeping to avoid the pain or moving slow and painfully through any activity. The office staff is very friendly and helpful

Submitted April 10, 2011

I cannot describe how horrific my experience was at this office. They have no compassion. I will never return!

Submitted Sept. 10, 2010

Worst doctor I have ever been to. For legal reasons, I cannot divulge what happened to me here, but it wasn't good. Response was to place me on massive amounts of potent narcotics, Duragesic and Oxycontin. Another great doctor took me as a patient, and helped me greatly.

Submitted Aug. 17, 2010