I have seen Dr Jaco in the emergency room a few times now and she was great. She knew her stuff and she didn't screw around. Every time she was the attending doctor i saw at emerge she had my tests done quickly and i was in and out much faster than i usually am. I observed her being like this with all her patients.
She treated me like a human being. She treated me with dignity and respect. She helped me with my health issues in more ways than i can explain and went above and beyond what most doctors would do nowadays. She took the time to discuss things with me in ways that were easy to comprehend for anyone in any capacity. She answered my questions and didn't make me feel dumb over the questions i had.
She is super smart, competent, respectful, diligent while treating people with kindness and respect. Shes a fantastic doctor and a great person. You don't meet people like her in any industry anymore- especially in the medical field. I could not even begin to explain how grateful i am to her for everything she did to help me. Just a truly remarkable human being and a great doctor. Our medical system could really benefit from more professionals in the medical field like dr jaco.

Submitted Feb. 5, 2024

Dr.Jaco is the best physician I have ever been exposed too. The negative comments above are completely in warranted. She has saved thousands of lives serving the public for almost 40 years. Consider yourself lucky if she is the doctor treating you.

Submitted March 31, 2022

Jennifer Jaco is a horrible “doctor”. If you are going to the ER and is told she is the doctor on duty, please leave immediately and come back when another doctor is on duty or go to another hospital. My father went to the ER recently and she completely neglected his cries for help, and simply discharged him to make a “bed” available. I get it, the pandemic is at a rise, however, my father would never risk leaving the house and going to the hospital during this rise if it was not an emergency. After being neglected and discharged, my father ended up coming back to the ER a few days later, and the doctor on duty was surprised he was even discharged in the first place and was shocked on what he was instructed to do by Jennifer Jaco. Medical negligence is a serious thing and her license should be reconsidered. If it was not for the other doctor, something serious could have happened to my father.

Submitted Jan. 15, 2022

Understanding she deals with legitimate addicts and their tendency to lie about substances they abuse among other things… Dr. Jaco needs to learn to treat EVERY patient as an INDIVIDUAL and NOT allow her experiences with another patient influence the way she speaks with, treats and prescribed another patient. She is very straightforward and blunt and this can very easily translate into being rude and uncaring she is VERY dismissive in terms of the information a patient may be trying to share with her, even though it ACTUALLY pertains to the prescriptions and conditions she is dealing with and prescribing. She will completely shut down a patient while in the midst of their explanations in response to her questions/their questions and their concerns. Every patient of hers even if NOT seeing her for addiction…including those in her care with legitimate medical conditions REQUIRING prescriptions to manage their chronic pain conditions are ALL treated and spoken to the same as she would speak to an aggressive and lying addict…. She makes assumptions and when correcting her predetermined opinions she refuses ANY benefit of the doubt EVEN IF you’ve NEVER caused any issues with your testing or in office conduct. You will always be viewed on the same level as a “junkie” in her presence. She is bias toward specific patients, most noted are the Asian male patients, she seems to be excited and giddy to call them back and from the waiting room you can hear her overly exaggerated pleasure and delight to be speaking with them and as soon as they leave her exam-room, she becomes angry/bitter/condescending and short with everyone else. She is ALWAYS pushing for medications to be lowered or change to a different medication even when their current script was a last resort to trying everything else under the sun first… also… in her mind, antidepressants solve EVERYTHING and patients should quit their current medications and switch over to those….and even if she came into your medical journey more than a decade late, she refuses to believe that everything else was tried before the medications you are on currently came into play…. She is the end all be all and makes sure you know it. If you don’t mind being belittled, talked down to, cut off before you finish explaining to her or your answer no matter how brief it is to a question SHE asked….she will shut you down/shake her head/ignore you entirely…being a patient of hers for many years I have only witnessed her in a good mood and speaking positively to myself where the appointment didn’t leave me feeling defeated, discouraged,unheard, I welcomed, and more emotionally low…only ONCE in YEARS!! It’s sad especially considering the types of patients she works with…many are already fragile and on the cusp of finding their end in suffering in a world that’s become so cold toward them…and she happens to be their only lifeline (antidepressants cannot fix the emotions she brings out in people)

I would say she definitely has an agenda and I wouldn’t say it’s always in the best interest of the patient. At least not in her approach anyway…

Otherwise… she shows up to work, bangs out a few prescriptions and doles out a basket load of discriminations and threats and makes it uncomfortable for patients to return to only expect her to put them on trial and through the wringer yet again… she seems to google everything on the fly also.
Wait times can vary

A monthly compassion course should be completed by ALL physicians and their staff who treat and work with addicts/chronically ill / depressed or chronic pain patients… not just in her case but ER’s and Hospitals as well as family physicians also. Very unfortunate how these patients are treated and spoken to by those who made a vow to do no harm and heal people….the verbal/emotional abuse in this industry is very real and it’s unfortunate that ONLY the chronically ill people witness it because the average “healthy” community who go in a couple times a year don’t face the same treatment at all! When it comes to multiple or complex health conditions you’d be surprised just how lacking the physicians and healthcare system really is!

Submitted Jan. 14, 2022

Very knowledgeable and calm and she helped me relax while explaining all of my symptoms. I was asked many questions about my condition and she made sure I understood what was going on before I left. Very careful, comprehensive, and knowledgeable.

Submitted Aug. 20, 2021

Refuses to comply with covid lockdowns by forcing patients with in person appointments in an over crowed environment. Trys to sell you on “new medication” every appointment, if you ask a question she will yell at you and make threats, her husband Dr McKay is just as ridiculous these people act like American democrats, stated she doesn’t make enough $$ on phone appointments. If you have covid symptoms she will still force you to still come and spread it around in her over crowded waiting area, takes 2-3 hours to get to you and will make you miss work she don’t care I used my only 3 sick days of the year by March because of her ignorance and greediness. Wouldn’t allow me to go away Christmas week by forcing a mandatory appointment or she will withhold your medication.

Submitted Dec. 18, 2020

I'm quite shocked by some of these reviews. I've been a patient of Dr. Jaco for 4 years and have not even 1 complaint. She's helped me more than any doctor before and I find her incredibly caring and professional. She just refuses to put up with stupidity and have people waste her time when there's others that actually really need her.

Submitted Sept. 24, 2020

The physician is very ignorant in both senses rude and unknowing, over heard as I was in room waiting to be seen , I do not or desire to treat any patients from downtown or ghetto area. Also she was more interested in talking about another doctor at clinic how she despises him, and able to repeat another thing said for it was defamation to other doctor and I myself being a female officer reported this to proper people. In reference I was told she being Dr. Jaco is employed at local hospital , where it is well known there is a vast majority of dislike from co-workers.

Submitted Aug. 16, 2020

Dr Jaco takes pleasure in making you feel very small. I agree you cannot ask her a question, with her you can only speak when spoken to. She’s Condescending, makes you feel like you are on trial. I was taking to a nurse when my name was called and she said “who are you talking too and what we’re you talking about”!!
Initial meeting she told me she is not my friend, she Lacks compassions and empathy for her patients. Stay away from this doctor as she will cause you emotional distress. If you are already struggling in life do not go to see her as she will make you feel so bad about yourself and feel less than her. She lacks insight, is actually cruel. She has know right to treat patients the way she does and it should be stopped! More people need to come forward about her treatment of people. Please for your own well being, ask for a different doctor!

Submitted Feb. 23, 2020

What a terrible experience it was going to see her. I think the only reason she is a care giver at a O.A.T.C. clinic is so she can belittle people who are already feeling down and have come to a clinic looking for answers and help, and she tries to make you feel worse about your life and bolster her pathetic life. the first thing she said to me was "I,m not your friend", how do you ever start a rapport with someone as ignorant as that. So do yourself a favor and stay away from her.

Submitted Feb. 23, 2020