Always on time, takes the time to explain in details what's happening.

Submitted Oct. 11, 2023

Dr. Lai is extremely knowledgeable and personable. Was extremely impressed with his thoroughness and ability to answer all my questions. Would not hesitate recommending Dr. Lai!

Submitted March 21, 2023

I've seen multiple podiatrists over the past few years and none of them have been this kind, detail oriented, and treatment focused as Dr. Lai. He is an extremely gentle doctor who also wants to ensure success for his patients during and after treatment.

Submitted Feb. 8, 2023

Dr. Lai is a very knowledgeable, caring and thoughtful physician. I have recommended him to others as well, and they have been very pleased.

Submitted July 28, 2022

After reading "The best Reviews of Podiatrists in Burnaby," I called Dr Lai's office to make an appointment for my foot problems.

During examination, Dr Lai told me that it would take him 10 to 15 minutes to build a mold for a thin layer of orthotics to support my feet. I hesitated right away after asking the price of the orthotics - $500. He gave me three possible treatment plans depending on severity of problems. They ranged from $500 to $3,500. When asked to treat the sore spot on my feet, Dr Lai said that I could have done it myself and since I had been asking too many questions, he had no time for me as his next patient was waiting. He left abruptly.

After consultation, I had a feeling that I was talking to a businessman whose main interest is profit-making rather than a podiatrist who had any interest in the care of my feet problems. Obviously your feet will be well-taken care of when your pockets are filled with gold. It is not worth paying $140 for a consultation then being pushed out of the door and having to wait for the next follow-up for treatment only if I am lucky enough not to ask any more questions but accept expensive treatment without protest.

Submitted March 28, 2022

Very knowledgeable, kind and patient. I will let all of you know the result after one month

Submitted Jan. 26, 2022

Quick to see me, talked me through the entire procedure. Very professional and friendly.

Had to do a Toenail resection and he got it done efficiently and quickly. Highly recommended if you have to deal with an ingrown toenail, this guy will take care of you.

Submitted Jan. 12, 2022

Poor customer service and rude staff especially receptionist

Submitted Jan. 7, 2022

Very nice and approachable dr. He takes the time to explain. Best insoles.

Submitted Sept. 15, 2021

Dr. Lai is very professional, personable, patient, and kind , knowledgeable, and he took the time to explain everything that he was doing in detail. He made me feel at ease with his diagnosis and what he recommended for treatment. I am very happy with his service and staff!

Submitted Sept. 8, 2021