I am so disappointed with the staff and Dr. Hill-Graham. I have been going to her for several years now and I have finally made the decision to find another doctor. First of all the front desk staff are rude when you call to make an appointment or ask general questions. Second, nurse Regina is very rude and need to learn the importance of customer service. Third, but not least, Dr. Hill-Graham tips around in that office like she has no patients to see about. I was in this office this week and was only there for my six month physical. I waited two hours to see her. While I was in the room for two hours waiting I overheard Dr. Hill-Graham and others talking about cooking different types of food. I opened the door and asked two different rude nurses how much longer would it be and they kept saying I was next. Every single time I go to Dr. Hill-Graham I have to wait at least two hours. She needs to take a class on time-management. And when she finally comes to my room, she acts like she is scared to be in the room and don't want to touch me. What kind of doctor walks in with a stank look on their face? Dr. Hill-Graham has no bedside manners at all. She will never get another dime of my money.

Submitted Jan. 21, 2020

Great Bedside Manners!! Very patient love her. The staff is so friendly and helpful.

Submitted Nov. 18, 2019

Not very pleased with her. She is not helpful, nonchalant, and her staff is rude.

Submitted Jan. 23, 2018

The Office Manager is one of the rudest people that I've ever met. She came out in the waiting room and started yelling at a guy. I felt so bad for him. I won't be back!

Submitted Dec. 6, 2017

I also left because of her staff up front they speak all of your business out loud. My issue was not with the Doctor but mainly the nurse practitioner which if you are seen by her beware she is not the brightest either. I started going to her and was done within a year. The new office walls are too so you will hear everything next to you and across the hall. Overall she did help me and she took my insurance and lab work was done in house. She has small children so it is understandably she may be out due things coming with her family. I hope things will get better for her.

Submitted Oct. 4, 2017

During my visit at Dr. Hill-Graham's office (new location 1588 Halcyon Blvd) I was treated terrible by her staff. Her staff that you meet when you walk through the door will be the reason she will lose many patients. I was late for my appointment but called as soon I got a chance to call to report my tardiness, the staff person I spoke with was very unconcerned. I informed staff that I was in pain and needed to still see someone. She stated because I was late I may not be able to be seen but it was the doctors decision. I was never informed at the time I made this appointment that if I am late I will not be seen. When I arrived I wasn't greeted by staff and no one said how may I assist you. When I told the lady my name is instantly said "oh see can see you today" I said why? She said because you're late. I told her I was in pain and who could I see, she just shrugged her shoulders at me. When I turned to leave and told them they can just take me off their roster, one of the staff meme era said AND! Her staff has no sympathy for the patients. The office was not full at all so I could've waited to fill an empty slot to see the doctor. My appointment was at 1:15pm and I arrived at 1: 37pm. Their office does not close until 5pm and I really needed to see the doctor. When I left I called back because I want to speak to higher authority they would not answer the phone. The hobby was full at all. I called twice with my phone number showing on ID caller and twice blocking my phone number then they answered. The lady that answered the phone I informed her I wanted to speak to higher authority or the PA to inform someone of how I was treated. She just made excuses that everyone is busy. After trying to talk to staff about issue today she hung up in my face. The staff member kept telling me because I'm a new patient I can't be seen today but I have been coming to see Dr. Graham since 2014. I felt discriminated against yesterday and I will never step foot in her office again. I really liked Dr. Graham as my physician but her staff is HORRIBLE. I was very disappointed with their services. I was turned away when I was in pain like it was nothing. She needs to re-evaluate her staff quick!!!!

Submitted Feb. 2, 2017

She moved her practice, and went on a long trip, without notifying patients. I felt like I was an irritation.

Submitted Jan. 11, 2017

Patient, professional, and put me at ease. Walls too thin so I heard everything in the next room. Need some classical music piped in or an air noise maker. I will return after good first impression.

Submitted Dec. 5, 2016

I was very disappointed when I went to this doctor. I had pneumonia and was discharged by her on a cold rainy day. I believe I would mot be here today if I had continued to see her. One has to wait too long when going to visit her. I was not impressed with her knowledge.

Submitted July 14, 2016

Been a patient for over 2 years now and the reason I've not switched to another doctor is because I've not found other female doctor in the East Montgomery area in my insurance plan who takes new patients. Expect 90-120 minutes wait to see the doctor. If you get to see the doctor within 90 minutes of your appointment time, consider yourself lucky. She rushes you during your appointment and you cannot get hold of her on the phone afterwards. Even though they are supposed to return phone calls within 24-48 hours, you will be lucky if they return your call at all. A simple question would require you to make another appointment which means more out of pocket cost for you for the visit and 2-4 hours of your time wasted driving to the appointment and waiting to see the doctor.

Submitted Dec. 3, 2014