This doctor manages his pediatric practice like an urgent care clinic. He will not make sick child appointments, he requires any child there for other than a well child check up to sign in between 1:30-2:30 (ie before any public school is out) to be seen first come first serve. We have arrived before one and still waited for more than 2 hours once the office opened (in other words, more than 2.5 hours). We have also been there for almost four hours waiting. Because of the sign up time and the wait time, you have to pick up any child in the public school before going (if you don't have alternative arrangements for pick up, as we do not). Then, all sick kids, siblings, and those waiting for well child appointments sit side by side for hours in the wait room breathing on each other. (Might as well sign in your children who are well, too, as they will likely be sick by the time you leave.) By the time the doctor sees your child, he is rushing to meet the demand (because they never know day to day whether 10 or 50 patients will show up or know ahead of time what their symptoms are); thus, he has little energy or time for your child. I have never seen a health practice run so poorly, and I have lived all over the country. It's a shame because Dr. Villegas seems like he would be a pretty good doctor if his practice was not so poorly managed.

Submitted Feb. 2, 2015

Waited over 5 hours just to see the doctor. Was constantly told "the doctor will be with you in a few minutes". Seems like the overbook everyday and try to see as many patients as possible. Be sure to reserve your entire day, even if your appointment is at 9:00 in the morning. Terrible!

Submitted Nov. 8, 2011