Zero transparency in billing, zero communication from staff (despite confirming they had correct contact info). Dr. Baer was unwilling to admit his error in diagnosing problem. It is unkind to tell patients they are wrong and not apologize when you learn they are right. He may not have performed the surgery completely as a result of the misdiagnosis, although there is no way to prove it. The only positive part of the experience was a quick recovery, but that is not enough to outweigh all the negatives so I will try my chances with another surgeon for the same problem.

Submitted July 22, 2018