Dr Balche was amazing as my doctor for 4 years. She went away in 2021 from May to July for vacation and failed to tell her patients that she was out of office. Tried to contact her nurse ‘Sarah’ several times over a 3 week period to inquire about a prescription, with no response. Eventually spoke to the ladies at reception to let them them know I had not received a call back after 3 weeks and 4 persistent phone calls. They actually put me through to ‘Sarah’. She told me ,for the first time to my knowledge, that Dr Balche was on vacation since the 8th of June, and was only expected back on the 8th of July. I asked her why she didn’t reply or respond to my calls placed in early June and her exact words were, ‘would anything I told you have sufficed?’.. my gosh, I didn’t even have a comment. It still blows my mind that her nurse said this.

Submitted June 30, 2021