Booked an appointment for virtual and sitting in the "waiting room" for 15 minutes so called Lifestance to see what the problem was. They said our appointment was cancelled (even though the portal said we were next in line for our appointment). We said we never got a cancellation so they connected us to Stacy in his office. She was rude and said we should never had been able to make that appointment since that's his lunch hour. LOL! Took her 5 minutes to find the next appointment available which was over 2 more weeks away only to then say "nevermind, not available until July". Asked to speak to office manager but was told she just left for the day. Extremely poor set up and hassle. Hope the doctor sees this and makes changes.

Submitted June 13, 2023