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Submitted July 25, 2023

very nice atmosphere and friendly staff all around.

Submitted Oct. 5, 2019

Never a priority.

Get ready to feel like you don’t matter in the nation’s first green oral surgery office. The lackadaisical approach from the staff is either designed to make you feel like surgery is no big deal and relax you or it’s the actual business philosophy.

I did a consultation on June 4th, scheduled for surgery later that month. My surgery was moved twice. One because the surgeon decided he wanted to leave the country. Second for no reason at all other than the doctor won’t be in the office.

After anticipating surgery three times and having to sweat out the long waits, they bumped me the morning of my surgery. I didn’t even know until I called the office that morning to check to see if I could have a sip of water.

Which, brings me to my next point. Watch out for misinformation from all the staff who never quite seem to be on the same page. I called (only to find my surgery was bumped from 845a to 10:30am because of a diabetic patient) to see if I could drink water and I was told a sip or two (1-2 oz). When I told the staff that morning that I had some water, my surgery was delayed another 15-20 minutes while the staff checked to make sure that they were able to operate on me as I was “under no circumstance to have any water”.

I never got an answer about the water, they just started the procedure. So I guess that was the answer I was waiting for.

Now, the actual surgery itself went off without a hitch. Things were just fine, and the staff couldn’t have been better. It’s after the surgery where they got your money and you’re back to feeling like you don’t matter at all to them.

I had to wait THREE DAYS for them to get me back into the office for an uncontrollable pain that woke me up twice in the middle of the night.

Because of the list of things to follow after surgery, it’s really tough to not stay on top of things. It looks like an intern organized a bunch of notes from a break room and slapped them into Microsoft Word and THAT’s your guiding light getting better. It’s just a list of about 30 things, all out of order from day 4 to day 1, to an hour after surgery, back to day 4 . Just scattered about. They could easily organize the information to be more digestible for patients.

Now the doctor, who will tell you to call or text any time after surgery is lying to you. In fact, Dr. Koos won’t even read the context of your messages. After day 3 of extraordinary pain, I asked him “Is it normal to experience pain after every single meal, even oatmeal?” To which he replied “yes, hot or cold food can cause pain”.

I would definitely not be taken in by the glow of this studio being “green”. All that means is they us Amazon Alexa to integrate all their equipment. Nothing else is different from a different studio.

Do yourself a favor and find a different doctor to operate on you. You’ll save yourself from days of pain afterwards.

Submitted Aug. 31, 2019

I've had quite a few surgeries over the years (not all of them oral, of course), but I've never had a physician give such detailed instructions, on a sheet of paper, and then call me in the evening, from a personal phone, to reiterate those instructions, and make sure that I was doing well. Dr. Koos did an excellent job, he was professional, and took care to inform me of the drugs I was given as well as how the procedure would progress.

Submitted Dec. 30, 2018

Wisdom tooth extraction is, obviously, a scary experience for a lot of people. When I visited Ora for the first time for consultation, however, my fears were taken away and I was comforted by the professionalism, friendliness, cleanliness and overall feeling in the office. On top of everything, pricing is affordable, reasonable and well explained.

For surgery day, everybody in the office was on top of making sure I felt well taken care of, and was aware of all the important steps to follow. Post-surgery, Dr. Steve Koos also directly reached out in the evening to follow-up with me, clarify any concerns that may have arisen, and give me his contact information so I can follow-up with him directly in case of any emergencies.

I had an incredibly positive experience for what I consider a very nerve-wracking process, and I will for sure keep Ora in mind for any other oral surgery or implants need that arise moving forward. Keep up the great job, staff! You somehow managed to walk me through a process that had me all worried and I couldn't be happier with the results and experience so far!

Submitted July 7, 2018

Everything about the experience Dr. Koos provides is top notch, from the friendly and helpful staff to the facilities to Dr. Koos himself. He makes the experience of getting your wisdom teeth removed much less frightening (and much less painful) than you'd expect. He sends you home with written post-op instructions, and the fact that he takes the time to make a personal follow-up call speaks volumes. Highly recommended.

Submitted Jan. 29, 2018

Dr.Koos was amazon. He made sure that I got sent home with written instructions and after I got home I received a call from him indicating thorough post opp instructions. I would highly recommend

Submitted Jan. 27, 2018

Dr. Koos is amazing! Professional, kind and really made sure you are well informed. I had a wonderful experience did not feel a thing recovering now and he does a follow up with you the same day of surgery. Taking out time to make sure all questions are answered. If you are afraid of the dentist/oral surgery then you need to come to Ora. Thank you Dr. Koos and Staff!! Cheryl King

Submitted Jan. 25, 2018

I was impressed with the facility but more importantly the Dr. Koos and staff were simply great. Every interaction was professional and the staff was knowledgeable with excellent customer service skills. And as promised Dr. Koos phoned later the night of my sons surgery to ensure all was well. I highly reccommend this practice.

Submitted Aug. 22, 2017

Dr. Steven A. Koos and staff just changed my lifelong fear of dentists. I had three wisdom teeth removed, (one cracked & impacted) and today less then 24hrs I feel fine. I put the procedure off for six years when a coworker had the same thing done but with a different oral surgeon. His experience was totally opposite & (negative). From the time I 1st called them Jazmin was very polite, friendly and professional. The rest of the staff was too. The office itself made me feel very comfortable. It's interior design, lighting & mood was like nothing I've seen before in a medical or dental office. The equipment was far advanced, loved the glass doors which all made me feel comfortable. They played my choice of music (house) before the surgery and then I woke up, it was done wow!!! They escorted me & my wife to our car & that was it!!! If you ever need this done I highly recommend ORA STUDIOS!!! My dental office of the future!! & they have free parking on 18th & Michigan.

Submitted May 21, 2017