I had an appointment for 8 am and arrived at 7:30. The office wasn't open yet so I waited in the hallway. After a few minutes another patient showed up and began to wait as well. Then another patient showed up to wait as well. We all had 8 am appointments. The staff opened the door at 8:02. I filled out my COVID-19 paperwork and waited at the desk. About 10 minutes later the receptionist showed up and greeted one of the patients by name and grabbed her file and placed it in the rack for the nurse. Then she grabbed the other patients file and put it in the rack. At 8:30 she asked for my name. After I told her my name I explained that I had an 8 AM appointment and I was waiting since 7:30 before anyone else. she said just go have a seat and They'll call you. Then they proceeded to call the other two patients first. The one patient even told them to take me first because he could wait. They call me in at 8:38. I went into the exam room and told the nurse that I have to be at an appointment for work at 9. She just closed the door. At 8:50 I called my client to try and reschedule by leaving a voicemail. Then I called my boss who was upset because I was trying to reschedule the appointment. Fearing the consequences at 8:48 I left the exam room and told the nurse I needed to reschedule and I was upset about the situation. She asked if I could come back tomorrow. I said no I can't. She said what about 1pm today? I agreed and was turning to leave and I almost bumped into the doctor coming in the side entrance. He was just arriving at 8:55 am! Now I can understand if he had an emergency but why not tell me?
At 12:30 I arrived for my 1 pm appointment and was brought back to an exam room at 1. The doctor came in at 12:09 and was visibly upset. When I said that I was sorry I didn't have time to wait in the morning he said that I should be upset because of how badly I treated his staff. I told him that it's rude and unprofessional to not communicate to your patients. If you had an emergency you should let your patients know and reschedule if they can't wait. He opened my file and asked if I was going to have my second procedure and why did you come in for your post procedure appointment without having your procedure. He had done both of my procedures within two weeks of each other. Apparently he didn't remember and maybe it wasn't documented in the file. I am scared to go back if he doesn't even remember doing my procedures. He is very old though. When I questioned him he got even more upset and closed the file. He said well if you feel better now you can make another appointment if you start hurting again. I asked if he wanted to see the injection sites he said no. Then he left the exam room. I feel relief from the treatment but will never go back to this office again. Scary that the doctor doesn't even remember a procedure he performed two weeks before. And all staff and the doctor so unprofessional and unpleasant. Find another doctor.

Submitted Dec. 2, 2021

Dr is competent and knowledgeable, but average wait time of 1 to 2 hours is unacceptable.

Submitted Sept. 15, 2015

Great Doctor. Excellent staff. Great experience. Highly recommend

Submitted Nov. 16, 2014