Ratings for Dr. Robert L. BASS

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

Do not even try to get treatment from this office unless you are wealthy and white. My husband got tried to get treatment after a car accident, and due to misinformation from our vehicle insurance we had a very frustrating initial experience which ended with my husband not being seen. The dark haired receptionist was INCREDIBLY rude as soon as she found out we could not pay out of pocket that day. I mean, looking down her nose at my husband like he was filth from the sewers. The blonde receptionist was polite, and offered a list of surgeons covered by our health insurance, which was very appreciated. But we were told Dr. Bass is the best, so after we could afford to pay out of pocket my husband decided he wanted to go back.

Today he was told he would not be treated because we were "extremely rude" to the receptionist (called her out for being rude to us for not having cash in hand) and basically, too poor to receive treatment (we couldn't afford the payment out of pocket last time so OBVIOUSLY we're too poor to ever see them). Horrible, horrible experience that left my already hurting husband feeling utterly humiliated.

Submitted Sept. 25, 2018

1
Staff
3
Punctuality
1
Helpfulness
4
Knowledge

I got my 4th wisdom tooth pulled on 3/16/18 and had other 3 pulled almost 18 years ago. Dr. Bass would want to give me IV sedation which is not covered by insurance and would cost me about $320 more. Having pulled 3 tooth on the same day under local, I asked if I could just take local sedation and he agreed. He also said that there was nothing unusual about my wisdom tooth and extraction should be relatively simple. The staff than rushed through giving the injection, 5 minutes wait to take effect, and then literally pulled the tooth out in two minutes. A very unprofessional experience overall and a week later I still have stiffness in jaw and mouth and taking pain medicine. I am a local and will make a point to talk to my dentist and share my experience with him. The front desk staff is totally unhelpful. Please stay away from this place.

Submitted March 22, 2018

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