Associated Gastroenterologists
4870 Broad Road
Syracuse, NY, United States
13201
4870 Broad Road
Syracuse, NY, United States
13201
No Phone Number Provided
http://www.gastrocny.com
Facility Affiliations
Dr. John SUN's Credentials
Education
- New York College Of Osteo Medicine Of New York Institute Of Technology (Grad. 1999)
Dr. Sun will NOT follow through with the treatment you discuss with him. You will come up with a plan. Then find out at the last minute that everything you discussed is not happening. His staff doesn't know why, apparently Dr. Sun doesn't properly update your chart. If they follow up with the Doctor you will either not hear back, be told they couldn't reach him, or just be told "Dr. Sun decided this is what's best right now" without further explanation.
You will be lied to and told the doctor is on vacation and assigned to another provider when he is done with you. If you ask to reschedule for when he comes back from the so-called vacation, they will refuse on the basis of "it's what Dr. Sun thinks is best". Then after your experience with that other provider proves to be truly awful and you request another appointment with Dr. Sun, his staff will be confused because he's not on vacation, he's actually in the office. Nobody takes accountability for the lying and dishonesty.
So you give yourself 24 hours to chill out and compose yourself and send in a respectfully worded complaint about how this all went. There is no discussion. No follow up. No customer service. They just reply back to you that they will no longer be seeing you as a patient. Is this even ethical? It doesn't feel like it.
Submitted Aug. 10, 2023