Have seen Dr. Leas for years. Always a great experience, but sometimes the front desk staff is a little cold. But, overall, love going.

Submitted Feb. 26, 2012

My last visit with Dr. Leas was impeccable. Dr. Leas's was professional. He answered my question with deep concern. I have used Dr. Leas several times in the pass. I am comfortable with the service he has given me. My concern was with his staff. The girls in the office need to improve on their people skills. There was a disconnect and I felt like I was begging for kindness. Customer service should be at 100% at all times. The staff lack this quality. Most depressing and annoying was when I came to find out the staff forgot to order my contacts meaning I would have to wait another week before I would received my order. This upset me the most, and I cannot except any excuse. I am not a bad person myself. I am not accustom to writing a negative feedback. But I would like for Dr. Leas to address the importance of customer service with his staff and to follow through on any instructions with the patient. Thank You

Submitted Feb. 20, 2012