Dr Padilla and staff will not go beyond bare min to get the job done. The clinic hours are nice but I've had better service from actual clinics. I've been going there since July 2014. Two separate visits for two separate issues. There is no follow up after you leave the office. No phone calls to let you know lab tests are in. No returned phone calls and even though they list an email address on their website - they don't respond to emails either. I can live with all that for the added convince of the clinic hours; however, they get real pricey if/when they bill med insurance incorrectly.

They billed my labs as preventative. My PPO required medical necessity diag codes for coverage. DOS was in Sept 2014. The first week in Oct 2014 I brought my $1800.00 lab bill in and spoke with Dr Padilla. He said he would correct it and resubmit. That didn't happen.

Near the end of Oct 2014 I spoke with Michael and he said to work with their biller and gave me her ph#. First week in Nov I spoke with their biller and she referred me back to the Dr's office. During the same time period I spoke with a Quest Diag rep and they confirmed they just need verbals to make the changes necessary to rebill my insurance - and it could be done over the phone. At my request she called the Dr while I was on the phone. We had a nice little three way while she spoke to Michael. He said he would get her the new codes by end of week. That didn't happen.

By the end of Nov, still no changes so I sent everything to my insurance company along with lab results and previous diag records to show med necessity. Thirty days later, the APPEALS board say they can't change the diag codes, only my doctor can do that so now it's back to Dr Padilla and staff. It's now the end of December 2014. I called at the beginning of the week. First thing I was told, this time by Glinda was that they are very busy with the flu season. I contend that if it was corrected in early Oct when the good doctor said it would be, they wouldn't have to be bothered with it during their busy season. Glinda said she would check with Michael and call me back by Friday. It's Friday and still no call back. I left another voice mail asking for follow up but at this point I would be more surprised if they actually did call back. I have one more billing cycle before my bill goes into collections. Perhaps if I offer to sit down and go through their medical coding book with them, I can get them to finally get this done.

Submitted Dec. 27, 2014

Marlon Padilla is as personable as he is helpful. Broad medical knowledge and natural problem-solving abilities make him a very well-rounded Family/General Practitioner. Dr. Padilla was the 1992 recipient of the Skrine-Hornkohl Award.

Submitted May 7, 2010