Hands down the worst doctor I've ever been to. She should have her medical license revoked. To start off, I showed up for my 2:10pm appointment at 1:33pm to fill out paperwork even though I already filled it out online. The paperwork took me until 2:12pm to complete and had to wait in the waiting room until 2:33pm to have the assistant weigh me and put me in a room. Where I ended up waiting until 2:40-2:45pm for what claims to be a doctor to walk in. When Theresa walked in I asked her how she was and she responded in an irritated voice that she's okay. Then she said give me a minute to pull up your chart. Upon pulling up my chart she started adding after visit notes even though she did not yet begin to conduct any sort of appointment. I immediately informed her that I just moved here from Indiana so that is not my full medical history. She responded by saying it doesn't matter and continued to ignore me while adding after visit notes. She went on to state so you're here for a cyst. I said yes, I went to the ER on Feb 27 and they found a 7.3cm lobulated complex Cyst with low level echos. As I began to explain the other symptoms I was experiencing a long with the cyst such as nausea, fatigue, weight loss, and as I got to the headache part she literally cut me off, irritatedly sighed and said in an aggravated manner that she is a gynaecologist and asked do I know what that is. Very condescending. I said yes and told her all these symptoms are related to the cyst and I am worried about cancer given that my birth mother has ovarian cancer and had to have a hysterectomy at 34. She waved me off and said irritatedly that what you have is a regular simple cyst, it's nothing to worry about. I looked at her shocked and said the ER did an ultrasound and labeled it as complex. She honestly didn't even look at my chart, medical history, or even the reason behind my visit. She was aggravated at this point and said well I can put in a request for you to see a gynecologist oncologist and I said yes please that'd be great. Then she said great and they can take over your care then too, but today I am doing a PAP and putting in a request for an ultrasound. I also asked if she could check my CA125 blood levels and she agreed no because they will be high given your age. Mind you she was doing this all while putting in after visit notes which turned out to be all lies upon reading them. She did not spen 50mins with me or go over different types of cysts. All the notes were lies. She then stated I'm going to examine you and conduct the PAP. She aggressively began to press down on my abdomen to see if she could feel the cyst. Then moved onto the PAP and called in the medical assistant. It began as any other normal PAP, notified me of the fingers and speculum. However, when it came time to do the swabbing I was not given any warning and she forcefully, in an aggravated aggressive manner, shoved and I mean SHOVED, like she was trying to punch a hole through glass, the cotton swab into my cervix. I literally jumped a foot and wailed. She then proceeded to forcefully and quite aggressively wiggle to cotton swab around my cervix like she was trying to get candy out of a pinata. Then she said condescendingly I'm just doing the PAP. I've never in my life had a PAP like that. With most of them you hardly feel a thing, however, this one was a different story. Upon finishing the PAP, she went back to put her fingers in me and press on my stomach. When she did this she pressed as hard as she could all while circulating her hand, digging into my abdomen. I have a 7.3cm cyst, so needless to say this was excruciating and she knew it which is why she did it. Not only was she an incompetent individual (she's not a doctor), she's also hostile, aggressive, and arrogant. She sincerely has no empathy, consideration, or care for the patient. I spent that evening and the entirety of the next day completely bloated and in an insane amount of pain due to the aggressively hostile way Theresa conducted the PAP. Do not go to her, please. Just don't. I sincerely feel violated by her

Submitted April 24, 2023

Hands down the worst doctor I've ever been to. She should have her medical license revoked. To start off, I showed up for my 2:10pm appointment at 1:33pm to fill out paperwork even though I already filled it out online. The paperwork took me until 2:12pm to complete and had to wait in the waiting room until 2:33pm to have the assistant weigh me and put me in a room. Where I ended up waiting until 2:40-2:45pm for what claims to be a doctor to walk in. When Theresa walked in I asked her how she was and she responded in an irritated voice that she's okay. Then she said give me a minute to pull up your chart. Upon pulling up my chart she started adding after visit notes even though she did not yet begin to conduct any sort of appointment. I immediately informed her that I just moved here from Indiana so that is not my full medical history. She responded by saying it doesn't matter and continued to ignore me while adding after visit notes. She went on to state so you're here for a cyst. I said yes, I went to the ER on Feb 27 and they found a 7.3cm lobulated complex Cyst with low level echos. As I began to explain the other symptoms I was experiencing a long with the cyst such as nausea, fatigue, weight loss, and as I got to the headache part she literally cut me off, irritatedly sighed and said in an aggravated manner that she is a gynaecologist and asked do I know what that is. Very condescending. I said yes and told her all these symptoms are related to the cyst and I am worried about cancer given that my birth mother has ovarian cancer and had to have a hysterectomy at 34. She waved me off and said irritatedly that what you have is a regular simple cyst, it's nothing to worry about. I looked at her shocked and said the ER did an ultrasound and labeled it as complex. She honestly didn't even look at my chart, medical history, or even the reason behind my visit. She was aggravated at this point and said well I can put in a request for you to see a gynecologist oncologist and I said yes please that'd be great. Then she said great and they can take over your care then too, but today I am doing a PAP and putting in a request for an ultrasound. I also asked if she could check my CA125 blood levels and she agreed no because they will be high given your age. Mind you she was doing this all while putting in after visit notes which turned out to be all lies upon reading them. She did not spen 50mins with me or go over different types of cysts. All the notes were lies. She then stated I'm going to examine you and conduct the PAP. She aggressively began to press down on my abdomen to see if she could feel the cyst. Then moved onto the PAP and called in the medical assistant. It began as any other normal PAP, notified me of the fingers and speculum. However, when it came time to do the swabbing I was not given any warning and she forcefully, in an aggravated aggressive manner, shoved and I mean SHOVED, like she was trying to punch a hole through glass, the cotton swab into my cervix. I literally jumped a foot and wailed. She then proceeded to forcefully and quite aggressively wiggle to cotton swab around my cervix like she was trying to get candy out of a pinata. Then she said condescendingly I'm just doing the PAP. I've never in my life had a PAP like that. With most of them you hardly feel a thing, however, this one was a different story. Upon finishing the PAP, she went back to put her fingers in me and press on my stomach. When she did this she pressed as hard as she could all while circulating her hand, digging into my abdomen. I have a 7.3cm cyst, so needless to say this was excruciating and she knew it which is why she did it. Not only was she an incompetent individual (she's not a doctor), she's also hostile, aggressive, and arrogant. She sincerely has no empathy, consideration, or care for the patient. I spent that evening and the entirety of the next day completely bloated and in an insane amount of pain due to the aggressively hostile way Theresa conducted the PAP. Do not go to her, please. Just don't. I sincerely feel violated by her

Submitted April 24, 2023

Hands down the worst doctor I've ever been to. She should have her medical license revoked. To start off, I showed up for my 2:10pm appointment at 1:33pm to fill out paperwork even though I already filled it out online. The paperwork took me until 2:12pm to complete and had to wait in the waiting room until 2:33pm to have the assistant weigh me and put me in a room. Where I ended up waiting until 2:40-2:45pm for what claims to be a doctor to walk in. When Theresa walked in I asked her how she was and she responded in an irritated voice that she's okay. Then she said give me a minute to pull up your chart. Upon pulling up my chart she started adding after visit notes even though she did not yet begin to conduct any sort of appointment. I immediately informed her that I just moved here from Indiana so that is not my full medical history. She responded by saying it doesn't matter and continued to ignore me while adding after visit notes. She went on to state so you're here for a cyst. I said yes, I went to the ER on Feb 27 and they found a 7.3cm lobulated complex Cyst with low level echos. As I began to explain the other symptoms I was experiencing a long with the cyst such as nausea, fatigue, weight loss, and as I got to the headache part she literally cut me off, irritatedly sighed and said in an aggravated manner that she is a gynaecologist and asked do I know what that is. Very condescending. I said yes and told her all these symptoms are related to the cyst and I am worried about cancer given that my birth mother has ovarian cancer and had to have a hysterectomy at 34. She waved me off and said irritatedly that what you have is a regular simple cyst, it's nothing to worry about. I looked at her shocked and said the ER did an ultrasound and labeled it as complex. She honestly didn't even look at my chart, medical history, or even the reason behind my visit. She was aggravated at this point and said well I can put in a request for you to see a gynecologist oncologist and I said yes please that'd be great. Then she said great and they can take over your care then too, but today I am doing a PAP and putting in a request for an ultrasound. I also asked if she could check my CA125 blood levels and she agreed no because they will be high given your age. Mind you she was doing this all while putting in after visit notes which turned out to be all lies upon reading them. She did not spen 50mins with me or go over different types of cysts. All the notes were lies. She then stated I'm going to examine you and conduct the PAP. She aggressively began to press down on my abdomen to see if she could feel the cyst. Then moved onto the PAP and called in the medical assistant. It began as any other normal PAP, notified me of the fingers and speculum. However, when it came time to do the swabbing I was not given any warning and she forcefully, in an aggravated aggressive manner, shoved and I mean SHOVED, like she was trying to punch a hole through glass, the cotton swab into my cervix. I literally jumped a foot and wailed. She then proceeded to forcefully and quite aggressively wiggle to cotton swab around my cervix like she was trying to get candy out of a pinata. Then she said condescendingly I'm just doing the PAP. I've never in my life had a PAP like that. With most of them you hardly feel a thing, however, this one was a different story. Upon finishing the PAP, she went back to put her fingers in me and press on my stomach. When she did this she pressed as hard as she could all while circulating her hand, digging into my abdomen. I have a 7.3cm cyst, so needless to say this was excruciating and she knew it which is why she did it. Not only was she an incompetent individual (she's not a doctor), she's also hostile, aggressive, and arrogant. She sincerely has no empathy, consideration, or care for the patient. I spent that evening and the entirety of the next day completely bloated and in an insane amount of pain due to the aggressively hostile way Theresa conducted the PAP. Do not go to her, please. Just don't. I sincerely feel violated by her

Submitted April 24, 2023

The nurse and other staff were very polite and nice. I was seen promptly, and the procedure was done quickly. I am new to this doctor, but I am starting to feel that she is a bit condescending and is not empathetic. For example,I called the office stating that I had nausea after taking a medicine she prescribed. She called me back with a curt message, assuming I hadn’t taken it with food, which I had, and saying that it’s a normal side effect and it’s ONLY 7 days I have to take it so I need to just “whether it through” because there was nothing else she could prescribe me for that thing. No empathy that I was nauseous and dizzy and sick for a week while working full time. There have also been a few other times where I’ve asked questions and she responded in a way that made me feel kinda dumb for asking a question.

Submitted Sept. 15, 2018

She is not the most kind or caring Dr at all. You aree treated like a number and that's it. Just another appt to her. Her bedside matter is really bad, controlling questions and her answers are as she could careless while rowing her eyes at you. Very cold and rushes upi out the door. Very condensing . I would not recommend Dr Franks nor will I be going back to see her in the future.

Submitted May 8, 2018

Don't bother she is a waste of time Cold condescending controlling person she needs to pay attention more to the person in need that what she thinks be more considerate and understanding and caring kindness

Submitted Nov. 23, 2017

Worst Doctor in group. She prescribed medicine, but refuses to do the cecessary paper work to qualify the medicine for health care approval. Totally unprofessional about pacient concerts. Refuses to get involved and pushes inquiries off on her staff. If you are looking for a caring doctor with your concerns at heart............. Forget this one, she' totally heartless an mostly disconnected fro anything that requires her personal envlovement.

Submitted Aug. 11, 2016

I have been a patient of Dr. Franks for over 13 years. She has always been attentive to my needs and interested in me as a person, as well as provided me with exceptional care and attention. When I have needed to change health insurance, the first thing I do is make sure that she is on the plan. I am grateful to her for her exceptional expertise as well as guidance and concern. I highly recommend this doctor.

Submitted Sept. 10, 2015

she has both helped me and my daughter and i cannot ask for a better doctor to take care of us

Submitted June 24, 2015

She is terrible..no bedside manner at all. Gripes about working so many years until retirement. I think she hates her job. Treated my daughter crappy also. We won't be going back. Gave me a prescription for hormone pills. She thought my ins. covered them. Only cost $210. for one month!!!!

Submitted May 6, 2015