visits feel rushed. he is in and out of the exam room in 3 minutes.

Submitted March 15, 2023

Our family has been with Andover Pediatrics for years and had several issues with Dr Chan. He lacks empathy and has no understanding of parents and has serious issues putting parents at ease and explain treatments and situations properly. Being a doctor is more then writing prescriptions. He is stubborn and combined with an communication problems results in a uncomfortable visit that leaves you wondering if you and you child received the proper attention and care.

Submitted May 25, 2011

We are not fans of Andover Pediatrics as a practice, but stay because we really like Dr Chan. He is friendly to us and the kids, attentive, and knowledgeable.

Submitted Jan. 24, 2010

Dr. Chan needs to get to know the parents a bit more (especially those of newborns) to learn how they choose to raise their children, and to work with the parents' approach. Although pediatricians' main focus is the health and well-being of the child, the parents are the ultimate decision makers and we need sufficient guidance and explanation from the pediatrician to make such decisions. I feel that Dr. Chan either (a) doesn't offer detailed enough explanation upfront for his recommendations or (b) doesn't offer recommendations enough outside of the standard AAP, which means that he doesn't cater to or understand the specifics of the child/parent. If you go with Dr. Chan, you have to be an easily influenced and proactive parent.

Submitted July 24, 2008