I have to say that today I had the worst experience in this office :(

The doctors and PAs are great!
But the office staff is hands down the worst of the worst :(
They give a "bad name" to a practice while Dr. Semler has many awards of recognition for Best of Loudoun!

I called the office to reschedule an appointment to next day so that my child will be able to go to school without being tardy and missing class because they had a opening the next day (school holiday) and I booked it online via their scheduling site. I called the office but the office was closed to reschedule and had to wait till 8AM till the office opened and our appointment was at 8:45AM.

"Debbie" at the front desk took the phone and even when I explained the reason she said the policy is that 24 hours notice or cancellation fee is $50. Come on, I just called the rescheduled to next day because it was a school holiday. What is more important the $50 fee and trying to fill-out all the openings in the day or letting a child go to school and get Education! I was utterly disappointed and then had to speak to their office manager "Yamini" (atleast that is the name I was told). Of course no use, she said that she will ask her workers to look into it and call me back but she could not do anything about the $50 charge to reschedule the appointment.

Their office displays "Cancellation of appointments with less than 24 hours notice will incur a fee".

Note that:

1. 24 hours does "not specify business hours", so my appointment is Monday and over the weekend the office was closed and even the phone call did not take messages.

2. Technically speaking this is not a full cancellation rather a reschedule. The office manager, "Yamini" said that they need to fill out slots and changing the appointment means they have less time to fill it. But don't you'll have kids going to school to get an education? Is filling time slots more important?

What happened next was ridiculous. First Debbie hung up on me. Next I was on wait for at-least 30 mins while I took my child to the appointment. The office manager, Yamini, had time to go to meetings and be with patients (really?? how can you do these two at the same time??? at least that what I was told) but could not look into this and call back in a timely manner.

I think these workers needs to be trained to provide better customer service and review situation case-by-case... Otherwise it brings down the credibility of the practice and the hard-work (I'm sure) that Dr. Semler put in to this practice

Submitted Nov. 7, 2023

I had scheduled an appointment twice for my annual skin check . Both appointments had to be rescheduled due to a “medical emergency “.
They notified me a week before my appointments that there was a medical emergency so I’m not sure what that means . When I called to reschedule my appointment for a third time the receptionist was extremely rude to me when I asked her why my appointments keep getting rescheduled due to “medical emergencies “.
Now the next available appointment is not until July .

Submitted April 14, 2023

The WORST FRONT DESK STAFF I HAVE EVER SEEN!! Do not know how Dr Semler keeps any patients as his receptionist and entire staff (except his male RN ) are rude and mean-spirited. Endured his staff for 8 years but could not take it any longer! I would have loved to have spoken to Dr Semler about that problem and also to ask a medical question, but he never returned my phone call. Would not be surprised if he received my message to call me---I would have been SHOCKED!!

Submitted July 19, 2013

Dr. Semler was great, was the first dermatologist I went to who I felt comfortable with. Front desk staff absolutely sucks. I didn't come to the office to get ****ed at, I came to get treated. His front desk secretary needs to find a new place to work.

Submitted Oct. 6, 2010

Last 2 visits I felt disappointed. He does not do a thorough exam, stayed far away from my infant daughter, and I left confused with what I was supposed to do. Not returning.

Submitted Jan. 14, 2010

I liked Dr. Semler. He seemed very personable but was unable to solve my son's medical issue. Dr. Semler's staff was horribly rude. Each time I visited the office, a member of his staff would do or say something offensive. Dr. Semler should really fire his front desk staff.

Submitted March 21, 2009

I didn't care for this doctor at all. He treated my daughter for follow-up on acne. She had been seeing a different doctor. He stayed at least two to three feet away from her. Terrible bed-side manner. We told him the medication she was on was working yet he changed her to medication he preferred. I worked for a dermatologist and I know drug reps push their medications and I know doctors have their preferences but you don't change something that is working especially when I told him we had already tried what he was prescribing and it didn't work. Finally, he left the room and never came back to say goodbye (first time patient). He sent in a PA to give us the prescriptions...rude. We will be going back to Dr. Maragh.

Submitted Dec. 4, 2008

Helpfull...but in a hurry as most docs are.

Submitted Sept. 29, 2008

Wonderful dermatologist. New office, wonderful bedside manner and family oriented doctor. Our whole family goes to him.

Submitted Oct. 31, 2007