The receptionist - Mary is her name - was rude, completely incompetent, and downright insulting. I called this morning for an emergency appointment and when I told her I would fax over a referral, she insisted that I didn't need one, specifically told me NOT to call my insurance, & insisted that she would take care of it herself, all the while being incredibly rude & cutting me off. I later called to make sure that I was all set for my appointment, & she said yes. I went in for the apt. & she told me that she didn't call the insurance. I decided to call myself to confirm that I didn't need a referral. As I was on the phone, Mary is yelling in my ear "get off the phone! It's a waste of your time! I'm telling you, you don't need a referral!" Who speaks like that to a customer, esp while they;re ON THE PHONE?! My insurance then said that I DID in fact need a referral! I told Mary this, and she tells me that I should have done it earlier because now she can't get me in until 8pm. Lovely.

Submitted Jan. 13, 2014