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Dr. Son Duong's Ratings

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

REVIEW OF THE FRONT DESK STAFF…not of Dr. Son T. Duong, MD. Jean/Gene (phonetically spelled) picked up when I first rang, I mentioned that I wish for information about Doppler studies for my Father who will be a new patient without insurance and will be paying cash. She asked for HIS information, to which I responded it to be unnecessary as I only wish for general information. SHE IMMEDIATELY HUNG UP.... I called back & Jean/Gene subsequently picked up the phone...I mentioned that I was not happy with a first impression of the Dr. Duong's office. She retorted that "[She} was not happy with [my] call and [my] threats either!". I asked for the supervisor, and Jean/Gene claimed that she was the office supervisor and "IF YOU ARE NOT HAPPY, THEN GO SOMEWHERE ELSE!"...and HUNG UP AGAIN. Jean/Gene (family or not) must be reprimanded & removed from this position. She must be re-educated on customer service and ethics. A response from this medical group would be appreciated. [email protected]

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flag | Submitted Jan. 22, 2013

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

Very nice and very good doctor. Treat patient with care & very helpful

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flag | Submitted March 2, 2011



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