Rate Victoria General Hospital
Ratings for Victoria General Hospital
Filthy washroom for post op patients. A disgrace. I had to try to clean the toilet everytime I had to go. 5th floor care aids were incompetent . One of them kept lowering my bed so that my knees were above my hips despite the fact that I asked her to stop. She said it was hospital policy - when I asked my nurse she told me the young woman was incorrect and I was to follow the instructions on hip replacement! Chair in my room was too low to the floor and unless I stacked several pillows on it I could not sit up. Whenever I rang my bell for help , which was seldom, the care aids who responded were condescending and acted as though I was a bother. The most horrible hospital stay I have ever experienced. The operation and immediate aftercare was excellent but after 4 days of substandard care I was glad to leave. When people are at their most vulnerable they shouldn't have to be worrying about their basic needs. There was also human waste on the floor of the shower for two days! Disgusting!
Submitted March 6, 2015 | flag
Great place to go. very knowledgeable staff. Very effective treatment
Submitted Jan. 21, 2015 | flag
My father was in ICU, and then admitted into care for traumatic brain injury. All of the doctors, nurses, specialists were fantastic. The social worker, Heidi, was a gem and was such a big help to us. The hospital is pleasant, clean, and bright. In particular, the rehab dept was impressive. Unfortunately, my Dad was transferred to Duncan hospital and it all went downhill after that happened.
Submitted Nov. 24, 2014 | flag
Very nice and caring people work here. They have saved my life from a few completely different illnesses in my life. I would absolutely go back to this place if I need to go get help again, even though the waiting time in emergency and for appointments can be a bit more punctual. Otherwise, this place has made me the person that I am today will never forget it in my entire life. :)
Submitted Nov. 9, 2014 | flag
The mental health system in this hospital is a joke. I am a teenage girl and I speak for myself as well as many of the friends I've made who have gone through VGH and came out feeling more hopeless than before. There aren't enough CYC's on staff, and they don't spend enough one on one time with patients. There should always be SOMEONE on staff for mental health 24/7. We should not be expected to sit silently in a bed for weeks and suffer alone. It's cruel and unacceptable!
However, the nurses and pediatricians on PEDS are actually fantastic. They're all very nice, and good at their jobs. Please someone do something to help improve the quality of mental health care in Victoria. People are losing hope. People are in pain. People are dying.
We can't wait any longer. Come on already, let's make a change!!!!
Submitted Sept. 3, 2014 | flag
Was treated with compassion, care and respect after presenting in ER with chest pain. I have Chronic Pain issues and take opiate medication. Never once was I made to feel like an addict, looking for a fix. The ER and House Doctors went out of their way to find a cause for my pain, and performed tests including a CT scan, X-rays and a Gastroscopy. Figured out the problem, admitted me for 2 days for treatment and made sure I knew what I needed to know/do when I was released. Every single person there was amazing. Best hospital experience I've ever had (and I've had many).
Submitted Aug. 22, 2014 | flag
I had my first visit to the emergency dept of this hospital recently. I was admitted so fast I didn't even have to grab a chair, and then I was looked after very quickly by a doc. The treatment took a bit to work, but my overall time there was in and out in under 2 hours (mostly due to the treatment taking time to work). I can't say thank you enough and I was so pleased with the service and the docs here.
Submitted Dec. 6, 2012 | flag
They have updated the ER which is nice, and usually the wait time isn't to bad. Most of the staf are friendly, polite, and helpful.
Submitted Nov. 20, 2011 | flag
They've renovated since I was last there. The Emergency wait room layout is much better: colored seats to differentiate those that need admitting from those admitted and waiting for a room. There are also seats with tables, and vending machines nearby for convenience. They also have new parking areas, and a helicopter pad outside.
Submitted Oct. 10, 2011 | flag
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