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The staff at RVH are cold and give off an air of uncaring. After waiting 2 hours with no seating, I watched the head nurse get up and scolded the crowd of injured and sick people not to pester the staff on the timing as they were very busy (this announcement was made a short time after I heard them all chatting and laughing, and after a woman with a deep wound on her foot, that had soaked through three towels begged them for help, which they offered none of). I stood there with my daughter, who was suffering a possible broken foot, and listened further as the head nurse explained that there was only one doctor on staff looking after 5 waiting rooms, and that we had hours more to wait. I eventually left with my daughter. My advice is to do yourself a favour, drive the extra time to another hospital. In the long run you will end up saving mounds of time. I've been to this hospital several times over the past 20 years, its rare that the wait is anything less than 6 hours. Most of the time, you're looking at a minimum of 8 hours. Unless you enjoy being treated like an inconvenience for hours upon hours, go elsewhere if you can. This staff needs to take a course in compassion.
Submitted Aug. 26, 2014
I had mixed experiences at this hospital. I will speak to the positives first. I recently had minor surgery under general anaesthetic. The surgical day team - doctor, anaesthetist, nurses were all professional, knowledgeable, competent - from start to finish. The negative experiences at this hospital relate to the nursing care in the emergency department and paediatric floor (2 different occasions & family members). In the ED my family member was "missed" and did not receive any care (medical or nursing) for 7 hours - they apologised. Paediatric floor - doctor were good but did not refer when they failed to diagnose just discharged home still very sick. Many nurses did not introduce themselves, explain care plan, ignored an IV obviously going into tissue for 2 shifts, programmed IV antibiotics at wrong rate, did not do proper physical assessment each shift change, provided no hygiene care at all. Feel there are many contributing issues at this hospital - morale? competence? burnout?
Submitted Nov. 21, 2013
Bad service, long waits, rude and uncaring nurses, going to Orillias Soilders Memorial is well worth the drive.I have been misdiagnosed at this hospital more than once.
Submitted Sept. 21, 2013
My experience was not like your other responders. I was treated very well, the place was clean, food ok, nurses were really supportive, and Dr. Mulder was great. I would recommend going there if you are suffering from depression and need to be in the hospital to get well.
Submitted July 19, 2013
My mom went in for knee surgery last september. Ooops, they nicked her spine by mistake. This caused a bone infection and blood infection which led to a heart attack and then pneumonia. They discharged her after 3 weeks with no meds. She was on morphine, dilaudid, and gabepentin to name a few of her meds. We brought mom home and called an ambulance which brought her to stevenson memorial. We couldnt have asked for better care. Mom was here for another four weeks. She had a double picline in until december. RVH is a horrific hospital. Every day it was one mistake after another. Mom is still recovering.
Submitted June 3, 2013
Terrible service, we go to Orillia, Sold. Mem. hospital, more of a drive, but awesome caring nurses and doctors. Orillia should be proud of their hospital.
Submitted May 18, 2013
Please do NOT go to this hospital if you at all can help it. 99% of the nurses are mean and uncaring. I almost died there after surgery and still do ot know what happened to me. I will never go back if I have any say. Lots of mistakes made there.
Submitted Feb. 8, 2013
Way to long a wait in emergency...I had a stroke! Dr was having dinner apparently. And then, after they had determined I had a stroke, they sent me home and said that they would call me in a week or so. What!!?? My stroke got worse, and went to TO hospital and was well looked after. I am considering suing this hospital, as apparently, as my emerg. doctor said, "we only handle emergencies..." and apparently, an a stroke is NOT an emergency. It all come from the GM of the hospital. Horrible, dysfunctional person. Staff and volunteers alike dislike her greatly.
Submitted Jan. 9, 2013
terrible mental health Dr. Ali is terrible, Food is Terrible... Some Nurses were okay but 70% not very good treatment from
Submitted Aug. 13, 2012
I have to say that the Dr. at the emerg were always nice, that is not the problem. Nice doesn't fix the reason you go to an emergency room. After the 4th time at the emergency in about 4 weeks and still performing the same routine test wich included, blood, lung x-tray, ECG. one would thing they would have done a CT scan to figure out the problem, but no.... By the 4th time when the Dr. sent me home and I was still in lots of pain my husband decided to take me to another hospital in another city. At leat there I was able to get an appointment with the medicin clinic where they are investigating further.... Good luck if you need to go to RVH. This is the second time I run into a problem like this there. From now on I'll go to the other city EMERG...
Submitted July 10, 2011