Rate This Facility
terrible doctors and staff made my fiance break down in tears several times by with holding her pain meds for no reason they dont seem to care about their patience and most of the nurses are miserable old****s
Submitted June 29, 2014
After having surgery I developed a massive infection from the surgery and to return to the Royal Alex. I ended up in four bed ward, that became a six bed ward. They shoved two more beds into the center of the room. We had to share one very old bathroom. The fixtures looked like something from the 1970's. The room was cleaned once per day so the bathroom was really dirty, urine and blood spots on the toilet and floor. The room provided no privacy, it was hot and smelled. I was in a lot of pain and felt awful and can say it was the worst experience I have ever been through. I had to wait for over a week before I had the surgery to clean all the infection out of my chest. The Doctors and Nursing staff were really good and it's unfortunate they have to work in a place like this. The only people I fault for the condition of this Hospital is the Alberta Government, I can't wait for the next election.
Submitted May 1, 2014
I was rushed to the Royal Alex hospital via Ambulance ,as the small town I live doctors could not help me , I waited mier minutes while they cleared out and cleaned out a room as the Paramedics put me in the room , within seconds they had me hooked to machines and doctors in there , this was after I had been sick for 6 months with pneumonia .Within a few hours I had seen several specialists and they had decided to keep me , I was in the hospital for a total of 16 days , which sucked every minute but they wanted to get me better , and the nurses were insanely careing ( shout out to those folks in 6 west ) Great people and always making sure I was ok even though I kept forcing myself to do things on my own . From Doctors to People who would take you to get CT scan , or Ultrasound or whatever were great people . Its definitely a world class facility and the people of Edmonton are very lucky to have those nurses and doctors if they were so bad I would not be here to type this .
Submitted Jan. 7, 2014
Had 2 eye surgeries done here.... staff was very good as well as the facility
Submitted Dec. 2, 2013
this hospital needs a patient advocate...people who are there without family are treated like 2nd class citizens....they are all treated like street people. needs a goverment health and patient care audit..
Submitted Aug. 8, 2013
I had a c-section at Royal Alex in 2010 and was very happy with how I was treated by staff. All the staff were extremely emphathetic and reassuring that everything would be ok. The nurses in the OR were so nice and we even joked a little. A c-section is a major abdominal operation and the nurses really gave me peace of mind. The doctor who performed my c-section did not clip the cord right away in order to allow more blood flow to baby (which I did not request but would have wanted) and I got to have my baby on my chest nursing as soon as I was stiched up in Recovery, definitely less than 30 minutes after birth. Most of the nurses were great post-op, only had 1 that was very pushy and offered to take my baby away and give her formula, which was absord. I was discharged a day early because I was recovering well. Overall, I would recommend this hospital based on a very positive experience.
Submitted June 19, 2013
was only at the alex 2 and half days - my doctor never came to do rounds - sent residents that was supposed to be always supervised at all times but she wasn't and she seen more people than just me . I don't know why my doctor didn't see his patients while they were in the alex , maybe they all don't have hospital rights - they don't want to pay to have them , maybe ( just guessing ) but that is how it seems . I seen the cleaning person in my room once and the only thin she cleaned with a old mop was the center walkway of the 4 patient room , nothing else was touched . maybe they need new chief of staffs doing more rounds and writting people up for not doing the work that they are there to do .
Submitted May 30, 2013
Worst hospital ever. Doctors never around and when they are they're too occupied with their interns than their patients. My mother had to over hear the doctor talk about my sick uncle in the hallway just to find any information out. Nurses are worst. They are rude, ignorant and unhelpful. My uncle is extremely ill with cancer and not expected to recover from it, and nurses have the gull to argue with him regarding a vacant bed and my sister placing her 6 month old grandson on it to visit. And instead of accepting our apology he decided to argue with a sick patient. Please make the trip to the University of Alberta hospital
Submitted April 13, 2013
This is an old Hospital, but there is no excuse for being dirty. They should take away the cell & I phones from cleaning staff. The Urology dept. is unbelievable. I know mechanics that have better tool boxes than the urology dept. does for storing their prostate biopsy equipment. For them to use an old piece of junk for that purpose is beyond common sense. The Government and its Bureaucrat's are to blame. It is the way it is run that is the problem. To have to wait for 10 days to get a report is unacceptable, and then get chewed out by the records dept. Everyone else wanted to help except the records dept. They think they are the highest ranking employees. Get the Government and its bureaucrats out of it and fund it. To have 4 people in one room is disgusting. The Doctors know how to get rid of infections, the Government is not listening.
Submitted April 13, 2013
I was in this Hospital for 3 months....worst experience of my life.......poor nursing care....tried to give me wrong medication several times.My Doctor was never ever available to answer questions Dr Morehart. I Contracted MRSA......while there and became even sicker......the place is a disgusting mess....they rarely clean.The nursing aides do all the work when the nurses to little to none.If you have family go into this place make sure you go with them.......the patient will need an advocate and help with the basics as there are certinally a HUGE lack of resources.Very depressing environment.
Submitted Nov. 16, 2012