Hackensack University Medical Center


Hackensack, NJ
Bed Count: 594
Website: humed.com External Link

Rating: 3.7 out of 5 (5 is best), based on 14 reviews.
Hackensack University Medical Center has a good overall rating on RateMDs.com. smile

Medicare Survey Data


  • noisy rooms at night
  • doctors who communicate poorly

Neutral Points

  • nurse communication
  • control of patient's pain
  • explanations about medicines
  • room cleanliness
  • communication of recovery info
  • overall patient ratings
  • recommendations by patients
  • help response time


  • N/A
The following ratings and comments have not been substantiated by RateMDs.com.
Date C F S V Comments
  28/04/14 5 4 1 3 The drs have no knowledge.very unprofessional.the pediatric dept sucks.
Insurance: N/A
  01/11/13 5 5 5 5 Top notch facility with the greatest nursing staff I've ever experienced. The nurses were very proactive in providing me care. They took the time to explain everything that was going on or even being talked about regarding my care. They made my wife and family feel part of the process. It seemed like they never left my side from the recovery room to the very last steps of the discharge process. I could not have asked for more from such a caring and hard working group.
Insurance: Blue Cross / Blue Shield
21/10/13 5 5 5 5 Amazing hospital had surgery there and from the moment I walked in to the moment I left I had an amazing experience from cleaning crew to the nurse everyone was friendly and pleasant and did everything in their power to make this difficult time easy and comfortable. My husband waited in the surgery waiting area where families wait to hear how their love ones did in surgery there was an employee name Paula whom works as the receptionist there remember his name and mine days later when he saw him in the lobby of the hospital and asked how I was doing she sees hundreds of people and for her to remember names is exceptional and very professional.
Insurance: N/A
  28/07/13 5 5 5 5 Delivered my daughter here and it was the best experience...they were great...I didn't want to leave the hospital...the food n the choices were amazing! they made me feel special.my daughter was in intensive care n tthey took really good care of her.... I have also been at the ER on another two occasions n they were great!
Insurance: N/A
  05/03/13 4 5 5 5 I love everybody here. They always provide good service for me and my daughter. Everybody are nice and willing to help and go out of their way to help the patient. They have a lot of good doctor and I'm very happy dealing with them in several department for the last 10 years. All the nurse are nice and the administrative are well organized and I love all the doctor from this hospital.
Insurance: Blue Cross / Blue Shield
  18/01/13 4 5 3 4 The VERY best managed sections are the women and children dept. I have mostly very good experience with the hospital. Except for the ER. Horrible experience in the intensive care area, I had to wait 3 hours sitting down with blood drops coming out of my left ear. Once inside, I waited for another hour to get checked. I asked for an aspirin for the pain, but the staff forgot about my request. However, I was a priority patient when it came to provide my personal and insurance info and when I had to give my $50 copay (AETNA).
Insurance: N/A
  12/01/13 4 4 1 1 Has to be the worst emergency room in the country. Horrible experience in the intensive care area. This hospital should clean house from top to bottom.
Insurance: Medicare
  09/11/12 2 3 1 1 Any hospital that is constantly advertising how terrific they are can not be very good. The emergency room is awful. They treat you like a piece of meat. And they like their meat to sit around for hours on end. They treat all patients like a drug addicts or criminals. The nurses there know absolutely nothing about HIPAA. The male nurses are especially bad.
Insurance: N/A
  01/10/12 3 5 2 2 My husband has had to go to HUMC on more than one occasion due to his illness and because our doctors go there. I agree with other reviewers that the ER is a disaster. At first I thought that it was poor management, but I think that's just one factor. I've seen nurses drop a glove on the floor, pick it up and put it on to work on a patient. There are some good technicians there and some doozies, but either way they can't act without checking with a nurse. There was confusion when my husband had a stroke -- the techs debated whether to get him to CAT scan or do an EKG first. We've been there when it was crazy busy and when it wasn't as busy, and the level of treatment is the same. I've heard them tell a nurse that our doctor was on the phone only to hear the nurse reply, "I don't want to take it" or similar. I could go on and on, but I'll get depressed since this is the better of the two hospitals in my area -- and that's not saying much.
Insurance: Blue Cross / Blue Shield
  09/01/12 4 4 1 1 GO to another hospital if you need immediate care..Emergency room is a disaster
Insurance: N/A
  03/01/12 5 5 5 5 This hospital is a class apart in its morden facilities and services provided. Excellent staff.
Insurance: Oxford
  09/12/11 3 3 3 2 ER is a nuthouse...unless you are actually dying you won't be seen and will sit for many long hours...arggg, crazy..some good doc's and they do have all updated machines and such for MRI's Cat scans, etc. but also very costly...I go to Holy Name in Teaneck now in emergency circumstances..
Insurance: Aetna
  12/09/11 5 5 3 2 Their worst place is "Pain Center" and best is women and children section. I have mostly very good experience with the hospital. Except for Two places: Emergency Room and Pain Center (Hackensack Anesthesiology Associates). Later one is highly over charging. ER is mostly run by poor management and short space. Their children ER is great but adult ER is worst.
Insurance: United Healthcare
  26/07/11 4 4 1 3 This hospital is a meat market. They keep advertising that they are one of the best hospitals in the country. I guess their own"CEO"must be doing the ads. He certainly hasn't been to the emergency room lately. What a joke! They are not thorough at all. They are paranoid and think that everyone that comes through the doors is seeking drugs. And they make that obvious! It's so uncomfortable. If staff has personal issues they should keep them at home and not project them at work. I will never go there again. And I will see to it that none of my friends, family, or people that I know who do have issues with drugs or alcohol. Stay FAR away from that Politically disasterous time bomb!
Insurance: Blue Cross / Blue Shield