Hackensack University Medical Center

Hackensack University Medical Center

Hospital
16 reviews

Rate Hackensack University Medical Center

Cleanliness
Facilities
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Ratings for Hackensack University Medical Center

3
Cleanliness
1
Facilities
1
Services
1
Value

I had major surgery at this hospital about 3 years ago. After my surgery my roommate had company that was keeping me awake with their chatter. I was in a lot of pain, trying desperately to sleep to escape it. I asked the nurse to please ask my roommate's company to leave, or at least go into the guest lounge. The nurse informed me that they had a 24 hour visitation policy, so she couldn't ask them to leave. Apparently, their visitors are given priority over the comfort & well-being of their patients who are paying their salaries. So I had to suffer, being all cut up, right after surgery because of their callousness I couldn't sleep. I would NEVER recommend anyone going to this hospital - I don't care how many stars you see. I did write them a letter afterwards & they did apologize, but that didn't make up for all of my suffering that night.

Submitted Sept. 2, 2014

4
Cleanliness
4
Facilities
5
Services
4
Value

There is a Doctor that does bad surgeries at this place . The hospital won't give you any info about the doctor. We tried to open a lawsuit but you can do nothing at all. Can't believe how the f** it can be considered one of the best 50 hospitals. Most staff such as nurses, surgerons, doctors , are great but the rest just do sh***t. The practice and practice with your life. I will always hate this hospital and some day I will make it fair. Thank you !

Submitted Aug. 27, 2014

5
Cleanliness
4
Facilities
1
Services
3
Value

The drs have no knowledge.very unprofessional.the pediatric dept sucks.

Submitted April 28, 2014

5
Cleanliness
5
Facilities
5
Services
5
Value

Top notch facility with the greatest nursing staff I've ever experienced. The nurses were very proactive in providing me care. They took the time to explain everything that was going on or even being talked about regarding my care. They made my wife and family feel part of the process. It seemed like they never left my side from the recovery room to the very last steps of the discharge process. I could not have asked for more from such a caring and hard working group.

Submitted Nov. 1, 2013

5
Cleanliness
5
Facilities
5
Services
5
Value

Amazing hospital had surgery there and from the moment I walked in to the moment I left I had an amazing experience from cleaning crew to the nurse everyone was friendly and pleasant and did everything in their power to make this difficult time easy and comfortable. My husband waited in the surgery waiting area where families wait to hear how their love ones did in surgery there was an employee name Paula whom works as the receptionist there remember his name and mine days later when he saw him in the lobby of the hospital and asked how I was doing she sees hundreds of people and for her to remember names is exceptional and very professional.

Submitted Oct. 21, 2013

5
Cleanliness
5
Facilities
5
Services
5
Value

Delivered my daughter here and it was the best experience...they were great...I didn't want to leave the hospital...the food n the choices were amazing! they made me feel special.my daughter was in intensive care n tthey took really good care of her.... I have also been at the ER on another two occasions n they were great!

Submitted July 28, 2013

4
Cleanliness
5
Facilities
5
Services
5
Value

I love everybody here. They always provide good service for me and my daughter. Everybody are nice and willing to help and go out of their way to help the patient. They have a lot of good doctor and I'm very happy dealing with them in several department for the last 10 years. All the nurse are nice and the administrative are well organized and I love all the doctor from this hospital.

Submitted March 5, 2013

4
Cleanliness
5
Facilities
3
Services
4
Value

The VERY best managed sections are the women and children dept. I have mostly very good experience with the hospital. Except for the ER. Horrible experience in the intensive care area, I had to wait 3 hours sitting down with blood drops coming out of my left ear. Once inside, I waited for another hour to get checked. I asked for an aspirin for the pain, but the staff forgot about my request. However, I was a priority patient when it came to provide my personal and insurance info and when I had to give my $50 copay (AETNA).

Submitted Jan. 18, 2013

4
Cleanliness
4
Facilities
1
Services
1
Value

Has to be the worst emergency room in the country. Horrible experience in the intensive care area. This hospital should clean house from top to bottom.

Submitted Jan. 12, 2013

2
Cleanliness
3
Facilities
1
Services
1
Value

Any hospital that is constantly advertising how terrific they are can not be very good. The emergency room is awful. They treat you like a piece of meat. And they like their meat to sit around for hours on end. They treat all patients like a drug addicts or criminals. The nurses there know absolutely nothing about HIPAA. The male nurses are especially bad.

Submitted Nov. 9, 2012


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