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I have had two surgeries at St. Pauls in the last year - was comfortable and treated very well by all the staff from admitting to discharge after op. My specialists are located at the hospital and even though some of the facility is aging- compared to newer Surrey Outpatient Centre - Wow so new and clean! I didnt stay overnight so didnt feel like I was in danger of catching anything. I appreciate the rotating art work and the volunteers are helpful and friendly. Parking is kind of a nightmare - how many times can you circle a parking garage? I often end up parking a few blocks away and walking but what about the patients who cant do this? I like the quality of my doctors at St. Pauls - something that isnt available in the burbs
Submitted June 28, 2014
Not sure what all the complaints are about - probably not hearing the whole story! I recently took both of my best friends to St.Pauls - one to see 2 specialists, the other to the emerg. The care was nothing but excellent and efficient! Nurses for other patients were extremely courteous, offering to help me find a wheelchair for one of my friends, and a chair for myself by my other friend's bedside in emerg. There were a lot of security staff and police around, to deal with the many meth/crack/addicted homeless shelter clients. My friends were treated equally to these much more difficult cases. ALL staff was respectful, courteous, and efficient to ALL patients. Yes, firm with the addicts and severe mental health clientele, but respectful. I'm sure that St.Pauls is one of the few places where these people are treated with dignity. One severely psychotic fella was moved to a more private area. And Housekeeping staff were frequently paged to keep the very old facilities sanitary per law.
Submitted June 15, 2014
19 years ago we were told that our only grandchild-boy may get meningitis, both the pediatrician and the resident thought due to problems with management of the labour. It was very stressful. Also, he now has dysgraphia. 14 years ago, after successful renal transplant surgery, denied proper treatment in critical and severe B-Coli sepsis, my wife ended up on the life support for 5 days, with a little hope to live. She miraculously survived, with a 60% loss of the new kidney function. The donor was our daughter. PTSD and anger persist. 5 nights sitting by the phone, hoping it will no ring, is difficult to forget. I thought, that the Canadian Constitution guarantees the protection of your life and wellbeing.
Submitted Jan. 9, 2014
After moving from Alberta and recieving excellent care in that province, B.C. health care is the worst in the counrty. Being a patient of St. Paul's hospital several times I find it is one of the dirtiest, uncompassionate and poor run facilities I have ever experienced. The staff is rude, cold and heartless. I see staff wearing filthy scrubs on the street and in coffee shops near the hospital. The general uncaring attitude, and staff acting like my care is all about them and not me. I felt religated to drug addict status the moment I walked in, treated with distain and like I was not worthy of their time. One of my friends went in with a minor ailement and ended up getting flesh eating disease and losing his leg. My dr is always late and I am treated like MY time is of NO value. I call out the hospital administrator, the head doctors and "nurses" responsible for this lack of care and attention. Wait times unacceptable! Needed is a total overhaul of staff and doctors alike AVIOD
Submitted Sept. 14, 2013
In the past I have not only been denied services in emergency but was discharged when I went into the emergency department in the middle of the night with an asthma attack. I was released no prescription to fill my salbutamol, was given prednisone despite telling the doctor corticosteroids were in part responsible for my avascular necrosis (bone death). I was still having breathing difficulties when homeless people found me on the ground in the park across from the hospital around 4AM and got me back to the hospital. My specialist was not happy when he found out what happened to me and informed me that under the direction of the BC Liberals, emergency departments in BC are renumerated to get patients in and out quickly in order to deter them from using the more expensive emergency room visit in favour of the cheaper doctors office visit. Dr. Simon Pulfrey was the attending ER doctor who released me withot medication and without proper treatment.
Submitted May 23, 2013
Went tonight with crushing chest pain, back pain right behind it, arm pain, sweating, shortness of breath. There was no triage; you had to wait to register. Patients were having fun socializing in the waiting room with their families, then going just outside to smoke. The waiting room was full of mostly people who did not appear to be ill or injured. One lady had a tummy ache, one guy had an ankle that "popped." They took me back for ECG and said the Dr would look at it & take blood enzymes. I waited almost 2 hours, hearing nothing, taking my own nitroglycerine 4 times. I told them it was getting a lot worse; they acted as if they did not care & said the doctor had not had time to look at the EKG. They were quite cheerful and unconcerned when I left to go to another ER. The second hospital took me in immediately & admitted me.
Submitted April 9, 2013
I have been to St. Paul's emergency and also had my stress test done there. The staff is very compassionate and quite throrough with the tests they do. They listen and try to give you the best path forward to go with whatever condition you may be experiencing - e.g getting further specialized tests etc. The Hospital's name truly applies to it - Paul the apostle was a saint. Hence, Saint Paul. I thank God for this hospital. Raquel Drozd
Submitted Jan. 11, 2013
Since being diagnosed in 2003 I have received only the best care from the health professionals at St. Paul"s Hospital. Dr. Julie Montaner doesn"t even stop for lunch he is so dedicated and Dr.werb"s caring attitude is familial. God Bless all of you; you are AMAZING!!!!!!! Love, Julie Butt
Submitted Nov. 14, 2012
St Paul's is a wonderful hospital. The staff there do an amazing job, considering the constraints that they work under. I was admitted there with a stroke in 2008 and got excellent first class treatment. To this day, I go back every 6 months for a diabetes checkup. Just an excellent hospital !
Submitted July 23, 2012
welcome to third world medical! spent 139 days at hospital, hoping my father would recover, unfortunately he passed away. Dad was assessed only 1% risk for complications, unfortunately it turned into 100% death. While we met many good professionals, we encountered some horrific and positively EVIL ones as well. The hospital is very much a business, and this may cost you dearly. My father ended up with sepsis (septic shock)3 times, and the final time killed him. There is no step down unit from ICU. Once you leave ICU, do not leave your loved alone. The level of care was horrible. We stayed with Dad 24 hours a day, and witnessed many mistakes, and some truly abhorrent behavior, by Doctors, nurses, social worker, and specifically one female physiotherapist. She was EVIL!!! We complained, but nothing happened, and please note that if you fight hard for your loved ones, the nursing staff will make notes on you. I have Dad's medical records, and it shows that they kept notes on us.
Submitted April 25, 2012
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