Glendale Adventist Medical Center

same issues as other patients below. test after with inconclusive results.

The bills just keep on coming. NEW ones, 6.5 months after the hospital stay. Each one of the EIGHT other doctors the admitting doctor chose to "consult" with, is claiming hundreds of dollars for initial as well as subsequent "care". We hardly ever saw any doctor, yet supposedly all these people, plus a nurse practitioner, plus the subsequent, post emergency unit doctor. I stopped adding them up after the first $11,000. My husband was in the hospital for 2.5 days. Yet, if you add all the time those doctors supposedly spent on his case, it would be closer to two moths. This, after the same doctor already requested an ultrasound, EKG, and an MRI and CT two days in a row. We were billed for all of them plus the interpretation of each. The first set of tests, very clearly showed it was a stroke. So except for greed, there was no reason to re-do all the tests the next day and to call that many specialists for "consultations". But they expected to be paid be Medicare part B, which we do not have, so what the heck - the more, the merrier... And then people wonder why their insurance premiums and deductibles are so outrageous. It's because the entire medical system is scamming the insurance companies and the taxpayers. Not that the insurance companies are blameless. And on top of that, there was nothing they could or did do for my husband, other than tell him he had a stroke. Oh! And aggravate him and try to feed him fruits, potatoes, and bread as a special diabetic diet!!! He was going through withdrawal symptoms (he uses e-cigs), so they consulted two psychiatrists (billed to us, naturally) and gave him a psychiatric drug without his or my consent! Terrific solution... It took me threatening a lawsuit to prevent further such "handlings" ,and to give him a nicotine patch instead. Duh... It also took the entire 2.5 days to get them to provide a meal appropriate for a diabetic patient, but by that time I already yanked him out of there. After my first bad review, a very nice person called and asked me if it would Be OK for someone to contact me from the hospital to handle my concerns. I said: "Sure". Nobody ever called. Pathetic. Never would I set foot in this hospital again.

As of now we have personally received bills for over $11,000 for the 2.5 days my husband was in the hospital. That's aside from the preposterous amount Medicare part A was billed. Apparently it takes months to invent these charges, because 3.5 months after the hospital visit, new bills keep popping up. We only saw one doctor briefly and got a call from another, yet there were supposedly at least 10 others, all claiming to have been treating him, and each sending a bill. Aside from some tests that showed he had a stroke, there was nothing they could or did do for him. Unless you count aggravation, feeding someone with diabetes endless amounts of sugar and starch laden foods, and endless reams of useless and repetitive reports. Never again would I set foot at this hospital.

Worst hospital and staff! Business oriented. No patient care, complete negligence.

I went to ER on 1/15/2018 because of the pain in my stomach. i did not vomplaint of anything else but just my stomach. Surprisingly, while waiting for the initial assessment of a doctor, I was called for EKG. I did not complaint of having any chest pain or difficulty in breathing but without telling me what the test is for the attendant just hurriedly put on those tapes in my chest to proceed with the test. After which she asked if I have submitted a urine sample. No body gave me anything and the only thing I always hear from the reception people was to just wait. Until someone handed me the bottle to which I was to put my specimen. I complied and handed it to one of the ladies in the front desk trusting that they know what they are doing. Time came when there was an available bed for me to take inside, the nurse ushered me to a bed just by the hallway where new patients are being taken by paramedics. You can just imagine how chaotic and noisy the area was. But I was hoping that the nurse named INGRID will do her job of takng care of me. She draw blood from and asked if I have given a urine sample. I said I have submitted it long before an initial doctor interviewed me. But Ingrid said they don't have it. Then I overheard her say over the phone that it should have been processed cause looking at the record in the computer it was submitted half hour ago but nobody processed it. After a long wait the attending doctor PTER UTAS, MD, came and asked again how I am feeling. I said the problem has not changed I still felt so much pain in my stomach. Dr. Utas did not bother to ask me how I feel in a scale of 1 to 10 because if I were to rate it itwll be an 11. Half hour has passed again and that was the only time a nurse gave me morphin to ease the pain. After 2 hrs, some took me for ultrasound. Brought me back in the hallway again. After several hours no update no word about all the tests they have done. Then come another attendant and took me for xray. Another surprise, because they did a chest xray! Now this is really getting weird. Back in the hallway, after 5 minutes another attendant came and tried to get me for CAT SCAN! So I called the nurse Ingrid and asked why will i have CT Scan? What about the bloodwork and ultrasound. What were those for? I said I've had it and I want out of here. They did nt address my problem but instead they were so busy banking on my insurance simply because they saw that I have a PPO plan. Nightmare at its best! I asked again for the result but the nurse won.t talk because it it is the doctor's duty to do that! Really? So where is the doctor?? Still she has the nerve to tell me that the doctor is really busy attending to patients. Am I not a patient, too? So I said if nobody's going to tell me the result in 5 minutes I'm out of here. I already signed a realease without medical advice form...but this doctor -Dr Utas, out of fear that he might not be able to claim anything from my insurance suddenly appeared out of nowhere. And he just asked me again if i am still in pain...but he did not say or concluded any diagnosis because he did not find anything wrong. This is clearly a costly waste of time. I checked DR UTAS' background and I couldn't find anything great at all about his practice. He never upgraded his knowledge in his 40+ years in the medical field. As for Nurse Ingrid she should review her duties & responsibilities as one. Patient should be given progress report and even if they signed a consent to be under their care..that doesn't mean we are signing our lives away. We still have the right to be informed of why tests are conducted and what are its side effect. To the management of GAMC I hope you are not into money making business but stand for what you are declaring...DIGNITY IN HEALTH SERVICE which I did not see at all.

Great staff, fast to respond to calls, comfortable rooms

Over all I think the in-paitent care was great. ER quite slow but nice. Over all needs as and in-paitent were addressed rather quickly. I get nervous and the staff even stayed with me in the room when my care-giver needed a break.

I took my husband in Emergency early 2014, where he was diagnosed with a chronic disease. I have been meaning to rate this hospital but just got preoccupied with his care. Busy night and waiting room was packed, every now and then a Caucasian male nurse with an accent would announce how busy the Emergency Room was that evening. He finally called us in but my husband's room wasn't ready yet so he made us stand in the hallway. We stood there in front of a patient who was drunk and yelling. Rather than diffusing the situation, the Caucasian male nurse, who later I found was the supervisor named Sergi started getting into a war of words with this patient. Yelling at the drunk patient and telling the other nurses how this patient comes into their hospital a lot and abuses the system. Then he scolded the people in blue uniform that brought the patient and asked them why they couldn't go to another hospital. I was petrified by the way Sergi was acting, very unprofessional for a supervisor. Plus what happened to patient confidentiality. He blurted out information about the patient in the hallway. As things escalated between this drunk man and Sergi, more and more nurses gathered around. I think he even forget about us. Just before he took us to the room, he yelled to the patient "Mr. ____, you're an a**hole!!!" (it won't let me type the actual word he used). I contacted the management once, got transferred to a voicemail, left a message but no one returned my phone call. My husband and I were petrified. After his hospitalization there, we never returned.

They are a little too expensive, but the service is First Class.