Toronto Western Hospital

Toronto Western Hospital

Hospital
9 reviews

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Ratings for Toronto Western Hospital

2
Cleanliness
3
Facilities
1
Services
1
Value

I am supposed to have DBS surgery for bipolar disorder in a trial study. I initially saw the psychiatrist in charge in April 2014. He told my husband and I that I was a good candidate and that everything would be completed by August 2014. That didn't happen. I then saw another psychiatrist in July, the neurosurgeon in August and the first psychiatrist again in Sept. at which time he told me that the surgery would be in Oct or Nov. Again nothing. I called the first psychiatrists office several times to find out what was happening and every time was told something different by his poor assistant. I ended up in a psych ward in November and had my psychiatrist there call to find out what was happening. He was told that the surgery would be at Christmas time. When I got out of the hospital at the end of November I called the neurosurgeons office and was told that they had not received my paperwork from the psych. and that the surgeon's last surgery for Dec. was the first week of that month. I then called the psych's office again and was told that they couldn't find a doctor to do the surgery. I explained to the assistant that I had already seen the surgeon and what had transpired when I called his office. Later in Dec. I called the surgeon's office again and was told that they had the paperwork and that the surgery was scheduled for Feb. (2 surgeries one on Fri and one on Mon) and that they were waiting for the Ethics board to sign off which would take place the first week of Jan. 2015. I called today Jan 12th and was told that it had not been signed off yet and that the surgery would take place on a Mon and a Fri. and that they would not schedule until the paperwork was signed off. This is the most disorganized hospital I have ever encountered. No doctor will call you to let you know what is going on and the poor assistants can only go by what they are told. The first psych.'s assistant tried twice to get him to call me but to no avail. I have since called the patient advocate's office hoping that they can get someone to call me to let me know what is going on.
If it wasn't for the fact that no one else does this surgery, I would have told them to shove it.
This is not like a broken leg, this is life and death! I cannot take meds for the bipolar because it affects my heart so I have been without meds for almost a year. I can't take it anymore. What are they waiting for? My husband to call and say don't worry about it, she committed suicide while waiting for you people to get your act together.

Submitted Jan. 12, 2015 | flag

1
Cleanliness
2
Facilities
1
Services
2
Value

Toronto Western Hospital is the worst hospital I'm had the misfortune to stay overnight at. The nurses in the morning and early evening shift in the Emergency Ward were rude and condescending. It's my first time overnight at a hospital and I needed to used the washroom a couple times during the 14 hour ordeal. Naturally I will need to releave myself which requires removing the monitor sensors attached to my chest area. The nurse blurted that I don't know how to removed them properly which is by the extension cable connector -if you mentioned that at the beginning I wouldn't be doing it wrong. You have to buzz multiple times to get assistance. By contrast the late-night male nurse was actually pretty good tempered and polite in comparison.

Submitted July 2, 2014 | flag

3
Cleanliness
3
Facilities
3
Services
3
Value

Orthapedic section is over booked. I was referred there by GP and now after 9 months and been referred to another hospital in Toronto am being told that I might get the day surgery on my sholder in July 2014. By that time the tears in the muscles will have scarred over and will be inoperable in this way, the doctors say that things could be okay. The second sholder needs work as well and I guess they have written that off as nothing is being contemplated for that at all at this time. I am looking at the rest of my life without being able to raise my arms above my sholders, I can't even lift my four year old up any longer. The patients advocates just make excuses for the hospital instead of advocating for the patient. The hospital should tell you what the wait times are and that you can look at the wait times for other hospitals in Ontario and get a referral there even if you have to travel a few hundred kilometers, it is better than becoming disabled.

Submitted Jan. 13, 2014 | flag

2
Cleanliness
2
Facilities
2
Services
1
Value

Being an in patient at Toronto Western should be avoided if possible. The food is disgusting and inappropriately wrapped e.g. wrapping that will not come off in light of one's condition post op and artificial flavorings all tending to be bland and unhealthy. Staff were pleasant but overworked and floors were not cleaned enough. I left as soon as I could get out of bed. Horrible place both times I was there.

Submitted Dec. 29, 2013 | flag

3
Cleanliness
3
Facilities
1
Services
2
Value

Be your own doctor when you deal with emergency at this hospital and trust your instincts. This hospital did not treat my father well. He was undergoing severe treatments at this hospital, and asked my mom and I to drive him to the emergency because he didn't feel well. After a few hours, the doctor said his urine test was negative and to go home. He insisted he's not well, and vomited all the way home. Within 48 hours, my mother knew something was seriously wrong, took him to a different hospital where he was quickly admitted and experienced a violent seizure - as a result of complications in his BLOOD. If you go to the emergency, demand any tests (x-ray, blood pressure, blood, urine) that you believe are necessary otherwise you'll be sent home.

Submitted Oct. 23, 2013 | flag

3
Cleanliness
3
Facilities
2
Services
3
Value

Misunderstandings followed one after an other. When I was received into the nurses consultative part of the process she wasted no time in telling me " We do things differently here, you will not be unconscious. You will get a local in the joint being worked on." I asked if I would be given strong sedatives so as to be unaware during the operation. "I don't know about that.!" she responded. As I was trying to settle my nerves on the previous revelation, she brought me back to attention asking about medications. I had brought to the pre-surgery appointment, every pill I take. 1 bottle was an omega3 oil, with vitamin D as well as others. It was clearly written on the label. The nurse and the pharmacist both argued that I was NOT taking vitamin D as though the D in my omega3 fish oils were something different. It was very strange to be arguing about an obvious truth with proof present. In panic immediately opted out of the surgery. I wanted to talk to a patient advocate, "Office Closed".

Submitted Feb. 1, 2013 | flag

1
Cleanliness
3
Facilities
3
Services
3
Value

Hospital is very dirty. Disorganized. Parking is terrible.

Submitted Jan. 10, 2013 | flag

5
Cleanliness
5
Facilities
5
Services
5
Value

Going threw there baratrics program there has been wounderful

Submitted Sept. 18, 2012 | flag

5
Cleanliness
3
Facilities
2
Services
2
Value

huge power in one great surgeon's hand.He's reluctant to discuss anythingcon concerning your CSM.Assesments are done "my-way or the highway.

Submitted Dec. 12, 2011 | flag


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