Beth Israel Deaconess Medical Center

Beth Israel Deaconess Medical Center

Hospital
4 reviews

Rate Beth Israel Deaconess Medical Center

Cleanliness
Facilities
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Ratings for Beth Israel Deaconess Medical Center

5
Cleanliness
5
Facilities
5
Services
5
Value

At 21 years old, I was having my first surgery on my spine to correct Chiari Malformation Type 1. I spent 2 days in the ICU and was then moved to the neurology floor. During my stay I needed a CAT scan and MRI. During a scary time, I was relieved. I received the best care from Dr. Kasper and his team and following surgery, I had some of the hardest working nurses. During my time in ICU the nurse never left my side and was very attentive to my needs. On the neuro-floor, I was always being checked on my medical assistants and nurses. Being scared of needles is a large phobia, however all of the professionals were very understanding and talked me through all the procedures. I highly recommend this hospital.

Submitted Sept. 25, 2014

3
Cleanliness
4
Facilities
3
Services
3
Value

Very uneven quality. Have seen some excellent doctors at BIDMC and some abysmal ones. Too often, support staff are unprofessional on phone or in person. Facility seems understaffed in terms of cleaning crew; public restrooms are in need of attention not infrequently. Complaints about specific services/experiences are not reviewed rigorously enough. Parking garage, though clean and well lighted, is pretty much of a nightmare: at least 50 percent of spaces are impossible to maneuver car into without risk of hitting a stone column. Valet service at West Campus main building is quite good; there should be something comparable on the much larger East Campus. Parking-desk attendants in Shapiro Bldg. are almost uniformly unfriendly.

Submitted June 15, 2014

3
Cleanliness
3
Facilities
1
Services
1
Value

Waited 2 months for an operating room. Then when I finally got my surgery, they did not have a hospital bed for me & had to spend the duration of my stay in the ICU. Not only I was anxious waiting to be operated on for 2 months, when I had no room I was REALLY stressed out. I was disappointed, upset and frustrated. I would think if you are scheduled for surgery, they would also have a bed for you. A DISORGANIZED hospital produces upset, disorganized patients. I felt like I was just thrown in a stall like live stock. The nurses were nice but the level of quality is not as good as when you are on a hospital ward. This hospital should have a low rate of overbooking instead of being greedy. If not, efficiency is jeopardized and waiting list increases. A good administration can improve scheduling & efforts should be made by better, careful planning to avoid OVER utilization of the Hospital's facilities. I have never been more upset over my treatment by a hospital in my life!

Submitted June 12, 2014

5
Cleanliness
5
Facilities
5
Services
5
Value

Labor and delivery stay. Labor nurses were incredible I couldn't have asked for better. Private recovery rooms were clean and staff was always available and helpful.

Submitted March 15, 2013


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