Beth Israel Deaconess Medical Center

Beth Israel Deaconess Medical Center

Hospital
3 reviews
124 Doctors
Unavailable
Unavailable

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Facilities
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Ratings

3
Cleanliness
4
Facilities
3
Services
3
Value

Very uneven quality. Have seen some excellent doctors at BIDMC and some abysmal ones. Too often, support staff are unprofessional on phone or in person. Facility seems understaffed in terms of cleaning crew; public restrooms are in need of attention not infrequently. Complaints about specific services/experiences are not reviewed rigorously enough. Parking garage, though clean and well lighted, is pretty much of a nightmare: at least 50 percent of spaces are impossible to maneuver car into without risk of hitting a stone column. Valet service at West Campus main building is quite good; there should be something comparable on the much larger East Campus. Parking-desk attendants in Shapiro Bldg. are almost uniformly unfriendly.

Submitted June 15, 2014

3
Cleanliness
3
Facilities
1
Services
1
Value

Waited 2 months for an operating room. Then when I finally got my surgery, they did not have a hospital bed for me & had to spend the duration of my stay in the ICU. Not only I was anxious waiting to be operated on for 2 months, when I had no room I was REALLY stressed out. I was disappointed, upset and frustrated. I would think if you are scheduled for surgery, they would also have a bed for you. A DISORGANIZED hospital produces upset, disorganized patients. I felt like I was just thrown in a stall like live stock. The nurses were nice but the level of quality is not as good as when you are on a hospital ward. This hospital should have a low rate of overbooking instead of being greedy. If not, efficiency is jeopardized and waiting list increases. A good administration can improve scheduling & efforts should be made by better, careful planning to avoid OVER utilization of the Hospital's facilities. I have never been more upset over my treatment by a hospital in my life!

Submitted June 12, 2014

5
Cleanliness
5
Facilities
5
Services
5
Value

Labor and delivery stay. Labor nurses were incredible I couldn't have asked for better. Private recovery rooms were clean and staff was always available and helpful.

Submitted March 15, 2013


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