Queensway Carleton Hospital

Queensway Carleton Hospital

Hospital
12 reviews

Rate Queensway Carleton Hospital

Cleanliness
Facilities
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Ratings for Queensway Carleton Hospital

3
Cleanliness
4
Facilities
1
Services
1
Value

Worst hospital ever! I almost lost my daughter thanks to there mistakes! Thanks god we have CHEO And they were able to get her back on the right track!

Submitted March 14, 2015 | flag

4
Cleanliness
3
Facilities
2
Services
3
Value

The ER Staff in this Hospital.. can be very rude. there are still a few who can be nice.. I noticed a combination of both. Due to the fact I am a heart patient with multiple health problems I end up with Angina, Uncontrollable Neurologic problems. I had a bad stretch of Ilness since January which left me with no option but to go there.... I eventually had to but to put in a formal complaint. I will tell you. They certainly don't take you seriously. I found the Civic patient relations much more efficient than these people. At the same time, I have given the FEW professionals still left there written credit for a job well done. See what these people don't know. Is i used to work for multiple doctors. I understand the lingo. and I'll tell you some of them are very judgemental (predjudice if you are on any type of psyhciatric medications) So as a result I have a written medical history at the ready so I don't have to argue with them. I see people coming in for stupid reasons...so I can see why they get frustrated, imagine...i'm in for my heart and this woman comes in with a pimple in her nose...grrr... or another one didn't want to wait till the walk in clinic opened up at 9 am and it was 8 am I had just been discharged and cleared as stable to go home. so I realize there is 2 sides to every story. But, guess what. there are PATIENTS WHO ARE SICK AND SCARED... treat them with respect if they are treating you the same way... you don't take out your frustrations out on a sick patient. Keep on Guard with these people.. they are not happy staffers. the cleaners are kinder.

Submitted March 13, 2015 | flag

4
Cleanliness
5
Facilities
5
Services
5
Value

I went into the Queensway Carleton Hospital with a real emergency, and not just a cold or the flu as so many do and was operated on within 12 hours and they saved my life. I was then in the hospital for ten days during which time I was very well cared for by an efficient and caring staff. What more could I ask for? What I do ask is that people stop thinking they are the most important person in the world and realize that the top priority should not always be about themselves!

Submitted Jan. 12, 2015 | flag

5
Cleanliness
4
Facilities
4
Services
4
Value

I've visited emerg there about four times in 12 years as it is the closest. I have always been able to be seen promptly and longest I've waited is two or so hours. I found the waiting room and other facilities clean, and the nurses pleasant and efficient, except for one unpleasant nurse in orthopedics and one ... perhaps student, nurse who made a mess of my arms trying four times to take blood - unsuccessfully. Another asked me to get up from my wheelchair and I had to walk on a broken foot all the way from intake to ortho -quite a hike that probably did more damage. The doctors I met were professional in manner but a couple not very good at diagnosis. Misdiagnosed my husband's condition twice and could have cost him his ability to walk. Would I go back? Yes. It's close, and it's the luck of the draw at any hospital anyway - some top notch staff and some so so wherever you go.

Submitted Jan. 11, 2015 | flag

3
Cleanliness
3
Facilities
1
Services
1
Value

My husband has had a chronic abdominal pain accompanied by vomitting off and on and a weight loss of over 80lbs in 6 months - after over 7 visits to the emergency department we gave up and went to the ottawa hospital instead where they actually helped him and diagnosed him with a condition that left untreated could have cost him his life. NEVER again will myself or any of my family be going to the QCH. Disgusted in their 'treatment' (or lack there of)

Submitted Dec. 1, 2014 | flag

4
Cleanliness
4
Facilities
5
Services
4
Value

I was very impressed by the quality of care received at the QCH; the only problem was the noise. It seems to me there is a better way to call the RT duding the night than using the intercome which is so laud ,it made me jump .,Also bells are ringing constantly.

Submitted Nov. 23, 2014 | flag

1
Cleanliness
3
Facilities
2
Services
2
Value

I went trough their psych ward, and was held their for a few days. The bed sheets were filthy and had stains of a brownish nature, I never saw a single cleaning person, and when someone made a mess it was simply scooped up with sheets of Bounty. No cleaning agent was applied to it, no disinfectant was splashed on... The hospital is poorly managed and poorly maintained. My sympathy goes out to any patients who found themselves locked within the unsanitary hospital.

Submitted Nov. 5, 2014 | flag

4
Cleanliness
3
Facilities
1
Services
1
Value

As a person managing a medical practice - this place is terrible to deal with. You can never get a hold of the patient record department. They don't deal well with elderly. Rather the discharge them with no orders constantly. Ottawa hospital is much much better.

Submitted Oct. 24, 2014 | flag

5
Cleanliness
4
Facilities
4
Services
5
Value

Excellent hospital. Very friendly and caring staff

Submitted Sept. 9, 2014 | flag

5
Cleanliness
2
Facilities
5
Services
5
Value

I have had the experience of checking in to every hospital in this city and the QCH (The Hotel') is the best by a long shot. I found myself there at Christmas and the staff were invaluable to my quick recovery. I was very impressed when the emergency room surgeon came by the next day to check up on me. That was very special to me as he went beyond the call of duty. The nurses kept me cheerful and went overboard with the TLC. I even received a Secret Santa gift to take home! I love this place - I always feel I am in good hands and rest easy. My numerous questions are answered with patience and professionalism. My checkout responsibilities were clear thereby reducing any anxieties I might have had while recovering from a disease that nearly killed me. I remain grateful for the quick diagnosis and the wonderful bedside manner of all. My only source of irritation is derived from the way hospital rooms are set up. Every single time I have been in a four bedroom suite there has been one person who disturbed the other three. This usually involves being kept up all night due to their inability to sleep or keep quiet, Yelling is often involved. I was begging to be put in a closet anywhere as I was beyond exhausted. I think the whole notion of visitors in the rooms themselves needs to be re-thought. For the sake of the others, visitors ought not be allowed in the rooms and visit in the visiting room. That's what it's there for. Too many times I had my curtain drawn open by someone fiddling with their chair and loud conversations. Since those conversations are rarely happy I would rather not hear about the ailments of others. It's was not a positive place to recuperate because of one woman who yelled "nurse" every 5 minutes during the night. But that's the state of things to come - Alzheimer's patients with nowhere else to go. Shame they can't all be put together and let the rest of us mend in peace!

Submitted Aug. 30, 2014 | flag


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