Lions Gate Hospital

Lions Gate Hospital

Hospital
5 1 2.71 25
25 reviews

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Ratings for Lions Gate Hospital

3
Cleanliness
3
Facilities
2
Services
3
Value

I have had to visit LGH's ER several times since September 2014, and while my first few stays were ok. The latter ones, were awful! Often the triage nurses, are nasty, short tempered and rude. For example, I have a serious bleeding disorder and have been told I HAVE to stand, when I could barely walk, while the nurse took my info. There have also been times, I've gone in with orders from my GP and I have been told by the triage nurses ...to basically go home. I could possibly justify this type of behaviour if I was seeking drugs, but I'm there needing blood transfusions. And while I am often in pain, I ALWAYS refuse pain killers.

The worst part is easily how, you can often hear nurses and doctors saying nasty things about patients. For example, there was a clearly mentally handicapped woman in a room beside mine. My glass doors were nearly closed, and the woman was screaming 'momma?' 'Where are you momma?', I could hear the staff mimicking her and making nasty comments about her being 'retarded'. My husband and I were appalled.

My mom was a nurse, she also started and ran the most successful in home nursing service in the
Lower Mainland, so I totally get how stressful the job can be. But that is NO excuse.

If I had another choice (I can't drive due to my condition, and my husband has to stay with our two young kids) of ER's I would take it.

Submitted June 8, 2015 | flag

3
Cleanliness
1
Facilities
4
Services
2
Value

Have been in Lions Gate four times (almost left this world) and have found all personnel fantastic even though they work very long shifts and are pushed because of short staffing.
I find staffing is short hence delays in getting assistance when required. No fault of the nurses and others as all great and concientious. Food atrocious, no hot water in four patient room for cleansing self. Nurse brought hot water from shower location. Pathetic facilities and don't know why they are spending so much on modernizing the main lobby area when patient facilities and functional systems are so bad and are in need of extreme upgrading. I have lost respect of the administration and decision makers when expending so many dollars on upgrades of common areas only. Emergency facilities fantastic thanks to others. I believe the Doctors must be quite embarrassed to introduce their patients to Lions Gate.

Submitted May 13, 2015 | flag

5
Cleanliness
4
Facilities
5
Services
5
Value

I had 2 emergency room visits in April/May for a rather large kidney stone. The staff were not warm and bubbly overall except for 1 very helpful nice nurse, but everyone seemed efficient and helpful enough. The reason I'm writing this review is for the events after my urologist put me on the emergency surgery list for Monday May 4th. I was sent home from First Aid (very nice staff) to wait for a phone call from the OR when a surgery time became available (which was nice to wait in my comfy bed watching movies:). From the moment I went to check in at the main admitting desk to the moment I went in for my surgery every single nurse was amazing. Special thanks to the OR, day surgery and recovery nurses who were so kind and attentive. Thanks most of all Dr. Christopher Hoag who kept me very informed on what was happening and did such a great job with my surgery.

Submitted May 5, 2015 | flag

5
Cleanliness
5
Facilities
5
Services
5
Value

I had my very first surgery experience last week - all I can say is that it was a excellent experience - ALL the staff were caring, friendly, attentative - I felt well cared for before, durig and after my back surgery. I only had a one night stay, but it was really top notch (except for the food -dinner/breakfast was only a 3/10 - how do you make hot coffee with warm water). I witnessed first hand an awesome, committed health care staff.

Submitted March 26, 2015 | flag

2
Cleanliness
1
Facilities
1
Services
1
Value

Please do not go to this hospital. I took my 7 year old daughter there after she fell and fractured her arm. She was sobbing in pain. After waiting for 2 hours, I gently asked a triage nurse if she knew how many people were ahead of us in line and she stated "DON'T ASK ME BECAUSE I DON'T KNOW." It was horrible. I sat with small children, who were cold and hungry, late into the night and felt so helpless. I finally took my kids home, cleaned my daughter's wounds, wrapped her arm in a tensor bandage, and took her to the Children's Hospital the next morning. The wait was long there as well, but the staff were at least kind and professional.

Submitted March 7, 2015 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

The knowledge of the staff (doctors and nurses) is very low. For normal people they are very good. As soon you have knowledge in medicine, you can see how catastrophic is this hospital.

Submitted Jan. 22, 2015 | flag

4
Cleanliness
5
Facilities
5
Services
5
Value

Unfortunately, I've had to the hospital more frequently than I had bargained for.
Right from the admission to care the services have been outstanding. Especially the nursing staff on the 6th floor east tower were amazing and kind.
Dr J . Smith with her wonderful bedside manner certainly contributed to my recovery.
Regards
Niklaus Ruloff

Submitted Dec. 31, 2014 | flag

5
Cleanliness
5
Facilities
5
Services
5
Value

I had a great experience at Lions Gate Hospital Emergency. I didn't have to wait long and received top care from nurses and the doctor in charge. We are so lucky in this country; seeing all these complaints is discouraging.

Submitted Dec. 23, 2014 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

Nurses always standing around chatting, no doctors. Go to St Paul's in Vancouver for anything serious, I could see more people die at lions gate

Submitted Dec. 12, 2014 | flag

3
Cleanliness
1
Facilities
3
Services
1
Value

I went to Lions Gate Hospital yesterday with my son who was having Kidney stones and in pain. The first day in the ER was okay. We waited about 4 hours. He received blood work and urine sample and was told to come back the next day to get an ultrasound and then go back to ER for results. Hear is my problem . THERE WAS NO PRIVACY FOR ANYONE. They traige you where everyone can hear about your probems. They come out to the waiting room where everyone can hear your results. The doctor the first day at least took us aside while he discussed my sons tessicles. The second day the doctor rolled out his computer on a lovely stand and in the middle of the waiting room decussed my sons kidneys and testicles. I would never give money to this hospital unless I knew it was going to re address the lack of privacy in the ER. The was no room for people and the only ones who went into the closed arrives was on a stretcher. I u;nderstand it depends on how sick we are. At least if the triage area had some privacy and a room to discuss results should be a minimum. Dont you think?

Submitted Oct. 16, 2014 | flag


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