Rate This Facility
The worse night of my life, spending 6 hours in ER to see the on call doctor. I had excruciating back pain , could not move my leg and my back was tilted to one side, no pain medication helped. After 6 hrs waiting in extremely cold room finally at 8 AM the doctor showed up, after 2 mins , with out any proper examination, no imaging, no other diagnosis. His Response you should take a hot shower and stretch, stretching will eventually help your pain and back!! This is ridiculous, how do you call this medical diagnosis and treatment. If I was not in excruciating pain and immobility I would not spend my whole night in the ER, stretching as a diagnose is ridiculous!
Submitted Sept. 14, 2014
Sent to Nuclear Medicine for a scan, technician was earlier than my appointment was scheduled, way more pleasant and frankly, friendlier than I could have hoped for - always a bonus! (Especially when I'm expected to be in a "tube" and completely still for far too long).
Facilities and testing area were all very clean, nothing that I had any concerns with or even raised an eyebrow at.
If anything, my only dismay was with the selection and prices of snacks available after my procedure at the café or cafeteria. (There was no one to be found behind the café counter for maybe about 25 minutes and no sign). In my opinion, odd way to run your business.
Submitted Sept. 5, 2014
Had been going to this hospital for years; one of the best hospitals with top physicians! They have saved my life!
Submitted Aug. 27, 2014
The way this er works is an er doctor who doesn't know you sees you probably will take a number of hours up to seven. Then that er doctor decides if they will call your specialist/doctor or not. It is like the er doctors are on a power trip as they can dictate when a patient sees their doctor or not. It doesn't even matter if their doctor wants to see their patient. This appears to be putting patients at risk. You would hope the patient came first. Why is it the staff have to be so rude at this hospital. The government should do a check of what is going on. Other hospitals are not like this one. We need another hospital for the increasing population on the north shore. Even an urgent care centre.
Submitted July 6, 2014
This is coming from an otherwise healthy male in his late 20s. This is by far the worst hospital I've ever been to. The nurses were generally pissy. And not your typical nurse like attitude, I mean they genuinely hate people. Especially one nurse I believe was named Brenda, I think she was from Asian descent working in an early morning shift. She also got me water with flakes of something in it which I threw out. I was in an incredible amount of pain and they really limited what I got for management. The doctor said to give melatonin a shot for my stabbing headaches that made my body now feel numb. I spent 10 hours there, overnight just to be told that. These people shouldn't be in this line of work. I'll be going to a neurologist to get this solved as these people were utterly incompetent and rude as hell. If this is the face of north vancouver's emergency department, I feel for anyone who needs to pay them a visit.
Submitted June 8, 2014
I went into the ER at Lions Gate with swelling on the neck, dizziness, and blurred vision in the right eye. Blood pressure was unusually high for me and I remarked on all of this during triage. Vomited twice in two hours, dizziness getting steadily worse. Warned them several times that I felt sick to my stomach, and felt like I was going to fall on my face. Never checked again after triage. Having been placed in another room to await a doctor I found that none had been assigned, and everyone else in the room was waiting for test results, having already been seen. I finally had to leave...afraid I would fall, and crack my head on the floor. Told the nurse that I had to go, and was told that I should go to a clinic. I cannot BELIEVE that; my blood pressure was not rechecked, nothing was done about the vomiting, and they encouraged me to go home. Had to sit outside for ten minutes waiting for my balance to return before leaving the grounds. I am appalled at the lack of care.
Submitted April 24, 2014
Very very slow hospital. No urgency. Simple referral and ct scan required from another doctor which they make me go through emergency. All staff need a trip to the USA to see how hospitals should be run. Canada needs lots of help with there service. Time for private hospitals in canada now.
Submitted April 14, 2014
My mother broke her hip in an accident. She was taken to Lions Gate by ambulance and had surgery the next day. Once placed in a room, and being unable to get out of bed, she was ignored when needing help to use the washroom. She was left in wet sheets, and was not washed on a regular basis. She was released after 1 week, and no home nursing was arranged. We had to arrange for help to come to her home. No nurse has visited, and she has bed sores as a result of the poor attention to hygiene at the hospital. She says that she would rather die than go back to that "hell hole".
Submitted Nov. 17, 2013
Arrived via ambulance as I was unable to walk to my daughter's car due to extremely low hemoglobin levels. This is my second visit to Emergency within last three months. Triage was aware of my internal bleeding problem and still chose to leave me in the hallway for several hours. No one attended to me at all during this time and as my temperature spiked, I begged the staff walking by to please help me. Basically, I was ignored and shortly thereafter I began violently hemmoraging. At this point staff had no choice but to tend to my life threatening situation. The North Shore deserves better emergency services than this hospital provides.
Submitted Feb. 25, 2013
The ER Department has very rude staff and also appear to have very unskilled residents. Going to this hospital would be taking you life into your own hands. Recommend making the trip overtown if at all possible. You may save your life.
Submitted Feb. 7, 2013