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🇨🇦 Looking for a primary care provider in Canada? We are here to help!

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None of the people in the reception area had a mask on including staff! I proceeded to ask the maskless receptionist at the surgical center if they were requiring masks in the pre-op and operating area of clients and staff and was told YES, but not in this waiting area. \r\n\r\nI had another problem during check-in. The surgical sign-off sheet said he was going to do surgery on both my left AND right side. I had a left femoral hernia caused by an accident It was not a genetic hernia. There was no need to put mesh on both sides (other than possibly for additional insurance billing). I crossed out that permission even though the office staff instructed me not to. When I discussed it again in pre-op with Dr. Fox’s, he seemed perturbed about it. \r\n\r\nI sat outside in single digit temperatures since I did not want to wait in a closed indoor environment with unmasked people. When I was taken into the pre-op area, many of patients and staff had no masks on. I asked to use the restroom before the IV was put in. It was DIRTY!\r\n\r\nI have a serious allergies to corn, peanuts and dairy (anaphylaxis) and gave both the surgical center and the surgeon information well in advance of the surgery and even confirmed with both that they had it. During my initial meeting with Dr Fox at his office to decide if I would have hernia surgery, he assured me there would be no problem with my allergy’s just to let his office and the surgical center know via the forms they asked me to fill out (of which I did). I should have taken a clue from the fact he gave me a post-op handout for hernia surgery. It gave me care for men’s genitals!. I’m a female I don’t have those body parts. \r\n\r\nAfter hooking me up to the IV in the pre-op area, the anesthesiologist came by to introduce himself and I talked with him about my corn allergy and that many medications have corn derivatives in them and went to confirm he had checked the med’s as I had been assured he would do. I discovered he did not have any of the forms I filled out for the surgical center (well in advance), nor from Dr. Fox that let him know about my allergies. He had not been notified of my allergy nor did he care. When I asked him to check the meds for my allergies, he told me it takes too much time to do so. I went back and forth with the anesthesiologist in conversations attempting to encourage him to check the meds for corn derivative and he kept saying no and asking if I was comfortable and will I be moving forward with surgery! I then asked the anesthesiologist what happens if I get anaphylactic shock, will he be using Epinephrine? He then proceeded to tell me he would, but he also did not know if it had corn derivatives in it and was not going to check! I was stunned. He again asked if I was comfortable going forward with surgery and I responded, no, but I know I need the surgery so I have no choice. Dr. Fox came by next. He asked if I was comfortable going forward with surgery and repeated myself. He was visibly perturbed with “me” of all things, and then said he was cancelling the surgery since he was not comfortable doing surgery on me and he clearly acted as if the problem was not him, but me! \r\n\r\nI called his office to make sure I would not be billed since Dr. Fox cancelled the surgery. I was told I would not bee billed. I WAS BILLED and just found out since my insurance company paid him! I now need to contact my insurance company about it. \r\n\r\nOn a side note, weeks prior to the surgery, Dr. Fox’s. office was supposed to send a prescription for an allergen free compounded pain med for after surgery. I contacted his office multiple times to follow up since no pharmacy was calling me for pre-payment and I was told each time it was still being worked on, but not given any details. Two day’s before surgery I contacted his office again and was told this time they could not find a pharmacy. There are LOTS of compounding pharmacy’s in Colorado! I told his staffer that my MD has sent many prescription to be compounded for me. She contacted my doctor and my doctor managed to get it in time for me. Just before Dr. Fox cancelled the surgery, I mentioned I had difficulty getting a prescription for corn free pain pills as he had promised. He cut me off irately before I could say much, telling me how his staff had been so responsible about it and got me some. They only finally got it because I TOLD THEM TO CALL MY MD and because they asked my MD to do it. Thankfully, the pharmacy was able to put a rush on it due to my surgical date. It was certainly not because of his staff. 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Dr. Richard J. Fox

Dr. Richard J. Fox

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