Rate Dr. Morley Lee
Dr. Morley Lee's Ratings
I have had a number of bad experiences with Dentists in the past and am happy to say that Dr Lee & Dr Kim are completely fantastic! I totally disagree with the comments about the staff being rude and unfriendly, they have always been great to me!
The two girls that man the front of Dr. Morley Lee's practice are rude, snippy and unfriendly. After being a patient for 25 years and after 6 members of our family used his practice faithfully. Recently, I had a tooth chip and agreed to take a cancellation the next day. I was on my way, running 5 min behind I was called by cranky Megan. When she said they were waiting for me I offered to cancel if it would make it better. When I arrived, (I was told in front of other patients in waiting area that they would no longer be able to do my dental care because I am "always late". I was stunned and said "after 25 years you are going to terminate me? She said "Yes, unless you are prepared to pay for your care IN ADVANCE" I confirmed that that was even though I was unemployed? Same answer in snide tone: Yes. I asked her to have Dr. Lee please call me. She said he wouldn't. And 6 weeks later he hasn't. Who runs a practice like this after a 25 year patient/Dr. relationship?
I had been going to De. Lee for about 7 years and had no problems. I went in one day for pain in my tooth and he said I had a cracked tooth. No problem, I paid to get it fixed. When the assistant was fixing the crown that was just installed, the dislodged the cavity in the adjacent tooth. He admitted that it was her error and fixed the cavity. Next visit I went in because of gum pain and he showed me how I had cut it. While there he pointed out an old cavity and said I should have it replaced. I told him it wasn't bothering me and didn't really have the funds, but he convinced me to fix it anyway. The afternoon I had it fixed the adjacent tooth started to really hurt. I called into the office, they dismissed me and told me to wait another couple weeks to have it "settle". I did that, still hurt, went in again. They had cracked the tooth beside the one they just fixed. I am a student, the last year has cost me thousands and twice his team caused me MORE damage. I will not return.
I have been seeing Dr. Lee since I was a kid and how I am bringing my owns kids to see him. He is a wonderful dentist and his staff are awesome. They always take the time to explain things and are super helpful. His receptionist (wife) was so helpful to me when I was so anxious about my kid's teeth. I am not sure about the last person's comments... after seeing him for 8 years he is bound to have a bad day?
We have been going here for years. 8 at least. Morley is a great dentist. Sadly, over the years the service has declined. His wife runs the business with him and she is unpleasant. She also performs procedures at the office that she is not qualified to do. Customer service is not number one any more. Wonderful assistant but he is very rude to her and its hard sitting in the chair getting work done listening to him be short tempered at her so frequently. He has great skills as a dentist but he needs to not have his wife in the office and remember that we can hear what he's saying to his staff even though our mouths are full of equipment and we can't talk. Switched to Progressive Dental. Higher cost but its worth it for the customer service.
I am so scared of Dentists. My last gentle Dentist retired and I was at witts end. I was refered to Dr. Lee and I am so grateful that he is kind, gentle and the Best..... He has made up for my retired Dr.
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