Worst staff ever. Dr. Nasser was kind, but your staff is a reflection of the doctor. No return calls, endless hold times and being hung up on. Could not get medicine refills and received test result postcard 6 weeks after lab test. Postcard said normal. I had already pulled the labs and been to see another physician. Labs were not normal. Medication dosages had to be adjusted. Such a disappointment. Wanted to try and make it work, but this kind of incompetence cannot be tolerated. Will continue to voice opinion of this office.

Nasser is great but never going bad rude as F staff horrible customer service clean house Nasser!

The reason for giving this one star review has NOTHING to do with Dr. Nasser. She is outstanding and I really am disappointed that I can no longer see her; however, because her office is associated with AVORS medical group, there is no way I can give more than one star. I followed Dr. Nasser from AV Pediatrics and was thrilled to have her as my daughter's doctor once she was born. She is caring and competent and I really trust her. However, all her billing is outsourced to AVORS Medical Group and they are honestly the most incompetent people I've ever dealt with. I took my daughter to her practice for 16 months and in those months, I only received a couple of bills, all which were paid at the time received. I was never asked for payment at the time off my appointment, even though their payment policy states such, and I was never questioned about my insurance being out of network or not covering visits. That is until 16 months after we started there when someone took over our account and alerted us that we had a balance of over $1300 due to insurance being improperly charged!!! No one ever said a word to us prior to that. My husband and I sat down for a meeting with the AVORS person in charge of our account and Dawn, the office manager at Family First. We were told that it had been their mistake, they had a bad employee at the time; however, we still owed them. Why is your bad employee my problem??? How can you let a patient rack up $1300 in charges before you say anything??? How can you look me in the eye and say I owe something I was never told about?? My husband had gone through the account summary and found many discrepancies in charges and at the time of our meeting, we were told they would look into the discrepancies and concessions would be made on our bill. Months later, a new person was in charge of my account, nothing had changed on the bills, and I was being harassed again to pay the amount AS WELL AS presented with a new bill for myself, even after I was told at my meeting that my account balance was zero. I've called and called with no response back. I've written letters explaining this situation in extreme detail and been ignored. In fact, I was simply sent to collections for nonpayment. I am not a person who skips out on my bills and now I am being treated as such. The lack of compassion, the lack of communication, the ignoring, the lying-- all of it infuriate me. Now I have to deal with creditors calling me for a bill that I should not be responsible for. It is not fair to punish the patient for a bad employee who didn't do her job but that is the case here. It saddens me that my family can't continue to see Dr. Nasser, but as long as she is associated with evil AVORS, it has to be that way.

Dr Susan Nasser (Dr "Susan") is a dedicated professional, whose patients are her #1 priority. Both I & one son have been on the receiving end of her Hospital "emergency" care/services. One Sunday my son was admitted to ER for severe head pain. Dr "Susan" was out of town & directly contacted by Jenet/FNP. Not surprising, while in transit to treat my son at the ER, her 1st thoughts were immediate care! Dr "Susan" contacted a neurosurgeon who arrived at my son's bedside & began treatment(no waiting for an on-call ER Dr). Within a few hrs she was at the ER working with the Neurosurgeon! On-site tests were done, diagnosis made, meds prescribed, follow-up established. Dr "Susan" listens to what you have to say, asks direct questions, and proceeds with treatment/tests respectively. She surrounds herself with a team of specialists that immediately respond to her requests and I APPRECIATE THAT! She has been our DO for 5yrs and we are thankful for finding our forever family physician :)

Seems to only worry about being paid and if she could get more patients in

Dr. Susan Nasser is a wonderful Doctor, She takes her time with you. Very kind and understanding. I feel like I am talking to a friend when I go see her. I would highly recommend her to any age group. She is also wonderful with my teenage daughter.

Dr Susan Nasser is great doctor. Take your kids and your family to see her.

Our whole family loves her!!we all use her and she is kind and listens to your needs/

Dr.Susan Nasser sets an example for what every Docetor should be like with their patients. She is so understanding and ready to listen to any of your problems and concerns. She actually sits down and gives you her undevided attention. Never once did I feel rushed or unattended. I always felt better afetr seening her. By far the best Doctor I have ever had.