Rate Dr. Brad Kates
Dr. Brad Kates's Ratings
Dr. Kates is a very experienced and knowledgeable doctor. My husband has been his patient for a long time. The only problem that we have faced is with his front desk staff who never respond promptly to the phone calls and appointment reschedule. Very recently we have relocated and need my husband's record transferred to the new doctor. My husband and this new doctor's office contacted Dr. Kates' office several times for this, but even after 3 months of continuous efforts, we did not get his record transferred yet.
The staff is rude and very bad about returning calls. That being said, the rating is about the doctor and he is one of the best! Punctuality depends on the number of emergencies he needs to attend to but normally it is reasonable. Going to an opthalmolagist is not like most doctors. Readings must be taken and then the pupils dialated. This take time. Suggest you take a good (large-print) book with you. By the time your eyes can't focus, it's nearly time to see the doctor. Once you are in, the examination is thorough and he demonstrates great knowledge and concern for his patients. He doesn't hesitate to bring you back in if you are trying a new prescription and aren't comfortable with it. I've been working for a few months on a custom view pair of glasses for me and he's been great about it. I would definitely recommend this doctor.
Dr Kates office is RUDE - they never answer their phones, they do not follow up and their concern is NOT for their patients! I would NOT recommend this doctor as he has a very disorganized practice that cares very little for his patients! Stay away!
I don't mind the wait.The doctor has to spend as much quality time as needed with each patient to make sure he or she is given a good quality care.Any minute I'm delayed is another minute given to another person who is in need. I have been to OCC at Mississauga where you and a hundred other patients are in and out of the office in 1 hour. Just fall in line and the doctor is done with you in less than tick...tick..tick.. a minute!!No time even to ask questions. I have seen both sides, and I have a choice. Every visit I make,I just block 3 hours of my precious time for my precious eyes!
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