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Rate Dr. Katherine Paton

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Dr. Katherine Paton's Ratings

1
Staff
1
Punctuality
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Helpfulness
5
Knowledge

Be prepared for a 3 hour wait. The receptionist has no compassion and is brimming with hostility. I think Dr. Patton is very good but the wait times and the way you get treated are inecusable.

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flag | Submitted Feb. 17, 2015

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Punctuality
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Helpfulness
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Knowledge

I waited in the reception area yesterday for about 6 hours for Dr. Paton. There were about 10 of us waiting and confused. It truly would have gone a long way if either the receptionist or secretary had given us an update. Both very rude and made it very clear any contact was an inconvenience. When Dr. Paton made it in she was VERY professional and thorough. Apologized for the delay and did not make me feel rushed.....it's a shame her staff is so rude.

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flag | Submitted Jan. 27, 2015

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Knowledge

As I write this I am in Dr. Paton ' s reception area. Her secretary Grace Uy is incompetent with the personality of a bag of hammers. My appointment was set a month ago with my referral. Grace called me two weeks later quoting a different day on her message. I called back to confirm and she told me I may have been double booked, but she doesn't know? Told me everything is manually booked and not computerized? !? Saito I should just come in on my originally scheduled date. My appointment was 8:30am so I took the day off work and bussed it to be here by 8:15. Grace brings me to her desk and with no apology or emotion tells me "somebody screwed up" and the Dr. cannot see me till 11:30. After and awkward silence as I'm waiting for more info I get up and go sit in the waiting area. I have heard nothing but good things about Dr. Paton, but she needs to fire her secretary. From what I have seen she likely is why patients have such long wait times.

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flag | Submitted Jan. 26, 2015

4
Staff
3
Punctuality
4
Helpfulness
5
Knowledge

I was referred to Dr. Paton by my regular ophthalmoligist because of an anomaly noted after eye surgery. Yes the waits can be long at the eye clinic but eye problems are not simple to diagnose or treat with a few comforting words or pills. All the diagnostic procedures are done at the eye clinic and it all takes time. I have never seen a medical facility so busy as this eye center is. I travel form out of town to see doctor Paton and all my tests in various deptments then seeing Dr. Paton have been done in the same day. On my last visit surgery was decided upon and done by Dr. Paton within 1/2 hour of her deciding it needed to be done to reduce the chance of a more serious problem developing. So this puts her behind and backs up the patients waiting. Patients of Dr. Paton or any other Ophthalmologist need to understand their professional servises can not be offered on a set timetable. As for her staff, I find them very helpful and friendly. When I read these other reviews and see the negatative commnets All I can say " Get a Life' and complain about that really matters.

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flag | Submitted Nov. 27, 2014

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1
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4
Helpfulness
4
Knowledge

Wait times are inexcusable. I go for a consult once every year, specifically ask for the first appointment of the day and always wait a minimum of 3 hours. Sometimes closer to 5. The receptionist is also terribly rude. Otherwise, Dr. Patton herself is very friendly and seems knowledgeable.

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flag | Submitted Oct. 6, 2014

3
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Punctuality
2
Helpfulness
5
Knowledge

I feel Dr. Paton is essentially a good doctor, however the wait for each appointment can be 1-3 HOURS!! I have seen her twice and she never sent a consult letter to my GP from either visit. My GP's office requested the consult with no response and I contacted the office myself intermittently for TWO YEARS requesting the consult letter be sent to my GP and each time I was always told "she's behind in dictation" WHAT 2 years behind! This caused me additional antibiotic treatment since my GP had no information on me and when he retired there was no information to pass on to my new GP. My new GP said it often takes them up to six months to get requested information from that office. (If only it only took six months!!) To date approxomately 3 years later they have not sent any information on me. If they lost my entire file they should admit such...... I am afraid to go back there due to the very long wait in the waiting room and lack of correspondance of my condition with my doctor. Otherwise I would have found her to be a good doctor and very knowledgeable.

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flag | Submitted Aug. 28, 2014

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DR. KATHERINE PATON HAS BEEN MY OPTHAMOLGIST FOR MORE THAN 20 YEARS. SHE IS A VERY CAREFUL PHYSICIAN AND IS WONDERFULLY HELPFUL TO PATIENTS WHO NEED HER SKILLS AND KNOWLEDGE. PUNCTUALITY IS UTTERLY IRRELEVANT IN SUCH MATTERS. THANK YOU KATHERINE PATON FOR YOUR SKILL, KNOWLEDGE AND CARE.

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flag | Submitted Aug. 19, 2014

3
Staff
1
Punctuality
3
Helpfulness
5
Knowledge

During three appointments I was made to wait a combined total of seven hours. This is inexcusable and unacceptable.

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flag | Submitted June 29, 2014

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Helpfulness
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Knowledge

I have been a patient of Dr. Payton's for over 5 years. She is a wonderful Ophthalmologist who explains everything is a professional and understanding manner. In my 60+ years of with various medical professionals, she ranks a 10 in my humble opinion. She is very busy, but is one who "really" cares about her patients and they are not just a "number". I would much rather wait for her than other Ophthalmologists I have dealt with. I consider myself very fortunate for having her as my Ophthalmologist. Thank you, Dr. Payton for being the professional and caring Doctor that you are.

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flag | Submitted May 18, 2012

4
Staff
4
Punctuality
5
Helpfulness
5
Knowledge

I had been a patient for a few years before I had a diagnosis of cancer in my sinus that nearly involved one eye. I considered her a good doctor before this diagnosis and an incredible one after. I was lucky to have her since she is also an oncologist. She has taken me through some procedures and adjustments to get my vision back to normal after an invasive surgery. Her office is crowded and sometimes she is late, but a visit often involves 2 or more meetings for drops that take time to function. The only way she can work efficiently is to have patients present or available for a longer time.

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flag | Submitted June 25, 2011



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