Rate Dr. Jeffrey Buchanan-Dorrance
Dr. Jeffrey Buchanan-Dorrance's Ratings
Highly recommend this doctor! He knows his stuff! He tends to run behind schedule, but worth it as he is extremely thorough. His front desk staff were excellent, extremely pleasant and helpful. The front desk staff even made me a coffee while I waited for my appointment. I also purchased glasses, and I receive comments every day on how great my glasses look! Keep up the great work West Halifax Optometry!
I really like this guy. Professional in every regard. Does not sell glasses - just prescriptions. So there is no pressure to buy anything. Been seeing him annually for a number of years (diabetes check-ups) until recently. The front office person is ignorant! I got stuck in traffic on my way to my appointment. I called and said I would be 5-10 minutes late. Didnt think it would be a big deal because I usually have to sit in the waiting room for 15-20 minutes anyway. She told me I would have to book a new appointment and would be invoiced for missing this one! She argued with me over the phone until I arrived in the parking lot. But, still would not allow me to keep the appointment. I told her to pass on my regrets to the doctor, but that I would be going elsewhere from now on. Highly recommend this doctor, if you can endure the abuse from the receptionist!
Dr. Jeffrey is fantastic! The receptionist is the only problem, she's terrible, lazy, rude, moody, always seems like she's PMSing. My eyes are strained when I have to look at her. I don't understand why she is still employed. My father picked up my glasses for me quite a few years back, he arrived there before closing time however she refused to assist him in retrieving my glasses and had basically locked him out of the office. Unbelievable. Though I must say, as long as Dr. Jeffrey is there I will put up with her as he is a great optometrist.
awesome. it shows that he takes the time needed and he really tries to make sure all his patients are wel taken care of. there is not enought good dr's like this that actually make an effort to do his best.
Receptionist was less than polite, as well as scratched my week-old lens on her machine that checks the prescription. Instead of apologizing (I watched her do it), she told me that her machine wouldn't scratch the lens and that every lens gets scratched sometimes. These were only just a week old thank you, and expensive. The Dr himself was very helpful and knowledgeable.
Hi secretary was extremely rude. My sons glasses broke; he needs them as his prescription is very strong. He's only 9 years old. SHE WAS RUDE AND TOLD ME TO FIND ANOTHER DOCTOR BECAUSE HE WAS TOO BUSY. SHE SPOKE TO ME LIKE I WAS THE IDIOT....LOOK IN A MIRROR
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