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Rate Dr. Retna A. Billano

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Dr. Retna A. Billano's Ratings

2
Staff
1
Punctuality
3
Helpfulness
4
Knowledge

Pros: Knowledgeable and up to date about meds/treatments. Reasonably thorough going over all your issues if you ask. Cons: Always wait >1hr even w/first appt after lunch. Front staff aloof, not helpful, kind of snooty. Pushes a TON of cosmetic procedures/products and makes staff do the same. Office is wall to wall cosmetics, almost zero on skin disease. But in her defense she answers skin disease questions reasonably well if you ask. I left Dr. Billano w/pretty bad impression and went to Dr. Jacobson in Hoover. It’s definitely better in some ways (wait time, staff) but I may go back to Billano. Jacobson seems genuinely nice & caring at first but becomes subtly but clearly condescending & dismissive and makes you feel AWFUL (all w/a soft voice & smile) if you don’t want cosmetic stuff too. Billano seems faker at first but actually isn’t. Be very prepared w/your questions & issues (write them out in advance) to avoid getting sidetracked by cosmetics push.

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flag | Submitted June 22, 2014

5
Staff
4
Punctuality
5
Helpfulness
5
Knowledge

Dr. Billano has a very artful eye when it comes to cosmetic dermatology...I look five years younger after being under her care for only one year!

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flag | Submitted June 12, 2013



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