Rate Dr. Ralph Florence
Dr. Ralph Florence's Ratings
The most unprofessional office/staff I've EVER encountered. They said someone died on their watch -- no wonder! I've been waiting to get my test results for skin cancer back for over 6 months. They don't answer their phones, you can't leave a message, and they don't call back! I've now had to get a doctor to start harassing them for my results through fax.
Dr Florence is a good doctor, but when you're dealing with cancer I would suggest that he hire staff that can pick up a phone.
My advice is: Go anywhere else. Especially if the matter is serious and/or dangerous... and if you don't mind waiting 2 years to get the results.
Two things I hate....kept waiting (my time is just as important than the Doctor's) and the disorganization of the office/staff. It is impossible to reach anyone - if you have a chance to leave a message (the voice mail is usually full) it gets returned a week or two later.
Things I like - Dr. Florence's direct approach. He is direct and to the point and he is very knowledgeable. I just hate having to take a full day off of work to attend a 10 minute dermatology appointment - since you can sit for up to an hour or two.
Needed to reschedule appointment. Was calling the office 2-4 times a day, from work during business hours and from home in the evenings almost every single day for 2 months (including 2 weeks past my appointment). No-one EVER answered, answering machine is ALWAYS full.
Super-unprofessional. I can only imagine how much fun followups questions/finding out results would be.
How expensive can it be to hire a secretary to answer phones? Or maybe pay $2 extra per month to have a voicemail with more than 5 slots (or whatever the heck he has, and assuming he'd actually return the phonecalls)???
Waited 3 hours to get in to hear my lab results.... my actual appointment only took 5 minutes. This was the longest wait I've had in 14 years of seeing Dr. Florence. Dermatologists are in short supply, so I just have to suck up the wait times. ;( Wait times are unreal!
It was an amazing experienced! Dr. Florence was professional and attentive to his patient concern. The staff are so amazing in dealing with their clients. Thank you to all the staff. God bless you all!
This was the most amazing medical appointment i have ever experienced. Dr. Florence was extremely knowledgeable and very down to earth. He spent time explaining my condition to me in a very calm manner. He is not an alarmist which i really appreciated. I went home understanding how to properly use my meds and i will return for a follow-up in 6 weeks time. That alone shocked me as it seems like follow-ups are from the past. Dr. Florence has amazing staff who believe in accommodating patients. They are friendly and efficient.
One of the best services I have ever received from a doctor. He really knows his stuff and such a kind doctor. He really gets to know his patients. Making the appt was very easy and I was able to get the date I desired because the reception desk was so kind. Amazing doctor and staff.
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