Rate Dr. Rodolfo J. Cepero
Dr. Rodolfo J. Cepero's Ratings
I recently went to Dr. CEPERO and the staff was attentive and helpful. Dr. CEPERO took a good amount of time listening to my physical complaints. I found him to be kind and very well informed. By far the best internist I have gone to.
The doctor is never on time. I never had a waiting time of less than three hours! Staff never responds to telephone calls. I asked four times for a copy of the results of my lab tests, and I never got them.
This doctor was great in diagnosing a medical problem I have had for a while, and no other physician was able to alleviate my symptoms. He was courteous and attentive. The treatment and medicines he prescribed healed my medical problem. He is very caring and knowledgeable.
Dr. Cepero is a good physician but his staff is among the worst I have seen. He goes on vacation often and his patients are told to go to the ER if they need care. Phone calls are not returned and if you have an appointment, get ready to wait more than 4 hours before he sees you. This office practice is poorly managed. Stay away if you need medical care.
Dr. Cepero gives you his full attention and the amount of time you need for the visit. Therefore he runs behind. Knowing this, call ahead to doublecheck how appointments are running. As a doctor, he is very patient-friendly.
He is a good doctor but his staff needs training in customer service. Your calls are never returned. He has so many patients that although you arrive on time for your appointment you have to wait hrs before he sees you. I believe right now he puts making money before his patients.
Dr. Cepero is a terrific physician who is broadly knowledgeable, quite thorough and consistently available. He has helped me and members of family with their primary care. He's by far the finest doctor I've ever had.
This Dr. is good, however the staff is horrible. I was on hold for over 5 minutes and when i hung up and called back the staff had gone to lunch. I don't even get messages returned. And when my hormone levels were off, I got a call from an asst. not the Dr. to explain the low levels. He use to be good 10 years ago when I started seeing him as did my and my wife's entire family. Now we are just numbers like an account number for a bank. What a shame to have wasted all these years with a Dr. that doesn't care anymore about his patients.
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