Rate Dr. Michael Robern
Dr. Michael Robern's Ratings
Dr Robern is one the best doctors I have ever seen. He is hard working, always takes time for questions and you never feel rushed. He actually sits down and talks to you. Several times I have had a long wait but I know that when I do see him he does not rush me. His nurse Kim is exceptional. They work like a real team. I wish all doctors would work in a team with an advance practice nurse. Between the 2 of them I feel like I am in good hands. If I have questions one of them always gets back to me within 24 hours. His secretary is difficult but Dr Robern and Kim make up for her.
Receptionist wastes more time explaining in excessive and unprofessional voicemail greeting to not leave multiple messages than the amount of time it would take to simply allow the patient to leave a message. Not a good image for the clinic, very unprofessional.
Dr. Robern is definitely an exceptional dermatologist and his assistant, nurse Kim LeBlanc is great. Dr. Robern is insightful, patient, thoughtful and is extremely knowledgeable when it comes to dermatology. He and Kim work together as an effective team. He thinks outside the box and is not afraid to explore new techniques. He is a person who inspires confidence that he can solve your skin dilemma. I would readily recommend him/the team to anyone needing skin treatment. A little wait is sometimes required; however, I have the patience for top notch treatment. Keep up the great work, Dr. Robern and Nurse LeBlanc.
I've seen Dr. Robern once to see about a psorisis study. The nurses and himself were very pleasent, understanding and made me feel very comfortable. He said he would take me on a patient but I've yet to be able to get in to see him again as I've had to reschdule a couple of times, so my fault. However, I do have to agree with some that the office administration is lacking A LOT. I'm not sure why it takes over a week for someone to get back to you, just for a simple question. I accidently put 2 different dates in my calendar for my appointment (again my error) and I called to see if they could give me a quick call back (leave me a message) to let me know which day. It is now 3 or 4 days before my supposid appointment and haven't heard back, so I've left a message to cancel/reschdule as I need to plan my life/work schedule. "you can keep trying" but any time I've ever called, no one answers. Any businesses front line person is what people get an impression of, so this is unfortunate
Dr. Robern is Ok as he treated me as a patient. I have to say his receptionist is completely useless. I wrote the appointment on my calender as soon as I received his card, so I would know my date and time of appointment. I am told when I get there I am 1 week early, exactly and it has always been that way. My history with her is she always does the minimum effort. No appt. reminders to just bad manners. Suprising DR. Robern still employs her. I am totally disgusted with being lied to about my timing as I show up 5 to 10 mins. early for every appt. She changed the date without telling me.I have no Dr. leave time from work so I took A.V. to make the appointment. As I said, Dr Robern is OK, but the office is very unprofessional. I am tempted to not go back, but Doctors are in short supply... so I have no choice. The public deserves better service from a profession that cares for people's well being. I am NOT very happy.
Good doctor, thorough and knowledgeable...live phone response, forget about it..as far as leaving a message, WOW....can you explain any further the fact that you don't want people leaving multiple messages so that you can get through the originakl messages sooner...now she's wasted my time...hopefully they will change this in the near future....
Great doctor - phone menu impossibly long and too detailed - response to requests for appointments are not answered in a timely fashion and the phone is never answered with a live response. More help in the office is badly needed
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