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Rate Dr. Tracey McCarty
Dr. Tracey McCarty's Ratings
I have been with Dr. McCarty for almost 10 years. She is kind, understanding, and intelligent. She is very punctual, I am usually in a room within 5 minutes of arriving for my appointment. BUT, the downfall, getting an appointment with Dr. McCarty is horrendous. I see my local walk-in clinic more than I see my family doctor, which is a hard pill to swallow. I would much rather visit with my GP who has a knowledge of my medical history and me as a person, instead of some neanderthal script happy walk-in clinic physician. I am seriously thinking of leaving Dr. McCarty for another GP because IF I were to develop some form of life-threatening illness or minor infection -- I would probably be halfway in a coffin when I get the chance to see my GP to get the tests, diagnosis and treatment. Like seriously, what the heck?!! If you are going to practice medicine *FOR REAL* then make yourself available to your patients and see then at least within two days of their request for an appointment. AS FOR STAFF - I like Kathy. She is very pleasant to me when I actually get an appointment. I honestly would be rude to a rude impatient caller too... I am sure if Kathy could get you an appointment, she would do just that. With her limited resources and constantly having to disappoint patients with "We are booked until three weeks, or even months" and had to deal with the backlash -- I am sure ANYBODY would have days of frustration and be irritable. WITH ALL THIS BEING SAID.. McCarty is a great doctor and a wonderful person... but with her being out of the office more than in, that makes her unavailable and for that... a bad choice for a General Practitioner :(
Per week, the office is open a TOTAL of 19 1/2 hours. The office closes daily for 1 1/2 hour lunches! Dr. MCCarty runs her practice less than half time, it is incredibly difficult to access medical care with these hours. Even when calling during office hours the calls are often routed to an answering machine where you can not leave a message. I am not disputing that Dr. McCarty is a great doctor, she is; but what is the use in having a great doctor you can never see? When I do get through to speak to the receptionist, often there are no available appointments for weeks. I really want to stay with Dr. McCarty but the time she sets aside to practice family medicine is too sparse and difficult to access.
Dr Mccarty has been my doctor for ten years , as a male patient i have always felt more than comftable talking with her about all kinds of medical and personel issues . She is a very kind and Caring Person which id hard to find these days in most Doctors .10/10 is my opinion.
Dr.McCarthy has been our family doctor for years. She is simply wonderful and very caring. I have never felt "rushed" with her. My parents love her, my children love her. I do not care for the phone "triaging" at all. I realize they are attempting to streamline things however I wish to speak to my "doctor" about my health issues not Kathy or Wendy. Kathy has always been extremely rude to me (I thought she just didn't like me, I didn't realize others had the same issues with her. I have a slight hearing problem and when I would ask her to repeat something she would do this big sigh and repeat to me what she said in very slow motion. It was very humiliating to me. It's extremely hard to get an appointment,until I mention I will meander over to the medical center near my house. That usually seems to do the trick. I think they should use email as well since they are very hard to get a hold of. Dr.McCarty though is simply wonderful and maybe she doesn't realize how bad her staff is
Dr. McCarty is a wonderful caring doctor who listens which most drs don't. I can never say enough about her. Kathy however is the issue. She never answers the phone,when she does she is short & sounds angry like you are bothering her & then are told "I have no appts" The receptionist is a reflection of the office. In this day and age when so many are looking for work that would be warm to the "patients" (we are the client after all) I don't get why she still has a job. I agree with the other comments that there has to be some other way to get in contact with the office especially when Kathy doesn't do her job and answer the phone during the office hours.
Dr. McCarty is friendly and does listen to your needs and issues. You must be clear to her however as time is limited and if you dont ask for specific test/information you dont always get it. Her practise is the worst run operation I have ever seen. I work in the healthcare industry so what I am seeing is not the norm. You cant leave a voice mail, you cant't email, for the past 3 days I have called 37 times trying to get through for an appointment. I am going to have to go to an urgent care clinic. Dr. McCarty, if you are reading this, please ensure your patients have a way to communicate with you. You have an electronic medical system which allows for email communication. it would save you time and money. Get rid of Kathy.
She is great, I agree it would be better located in a spot with better parking. Staff issues are small issues, just ask to see the Doctor , dont be afraid of them , its your health. They sometimes have to double book patients but that's the nature of the business. Dr McCarty has a great manner, smart , confident woman with a killer smile. I feel lucky to have her as my Doc.
Dr McCarty is the best family doctor I have ever had. She may be late at times but when you see her you get your time and she doesn't rush you out the door. Her nurse Wendy is great as well, very friendly and knowledgeable. I do agree that the receptionist Kathy is very unpleasant but if you shower her with friendliness then she's okay. All in all Dr McCarty has been the best family doctor for myself and my kids, so I couldn't be more happy about her.
Dr. McCarty is pleasant and tends to deal with the problems that need addressing. The staff is horrendous! Kathy the receptionist is disgustingly rude, abnoxious and demeaning, for all the many years I have gone there. I would like to tell her to LEAVE the job and let someone else that is HAPPY and EFFICIENT, to take the job. Why does Dr. McCarty allow this women to ruin her practice? Wendy is ok, but not exactly pleasant. The hours are really quite bad. Never can get an appt, and when I do, it's way far out and not at all convenient. The location of the office is also not a good one. Dr. McCarty should move her practise up on the mountain to a more spacious area.
I love Dr. McCarty. I have a HUGE DISTASTE for her staff, though. It broke my heart to CHANGE PRACTICES because of THEM. Kathy the receptionist is the MAIN reason I switched, as well as being "phone triaged" as the other commenter said. I don't want to discuss my medical issues over the phone with a nurse, as competent as she is. I WANT to see a doctor, that is why I call the doctor, right? I have had many an anxiety attack when I have to talk to Kathy or to make an appointment. Now, I need my records transferred over from her and I have been calling for 40 minutes and have received a busy signal all that time. Not only do I have anxiety because I have to talk to her, I am irritated and remember WHY I switched: poor receptionist, difficult to get an appointment and bad hours (my son still doesn't have his last set of shots because the hours are so inconvenient). Dr McCarty--you are a wonderful doctor who has helped me immensely! I am sorry that your staff hinders this!
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