Rate Dr. Rachel Kassenoff
Dr. Rachel Kassenoff's Ratings
(After 2 years I still remember her badly behavior and want to post here the review that I left in another website. The practice on 84th Street has a great other doctor, Dr Adler, but AVOID this woman... she is not even professional).
Dismissive, not compassionate, careless, terrible bedside manners. Never felt welcomed (hey, I was a customer after all!). She may know her stuff but has not skills to deal with patients, at least in my opinion. I was not a drama queen during my pregnancy but had some questions. She would always interrupt with the same answer: "it is normal", like I was some kind of idiot. Yes, ignorant definitely, but not idiot. And like that, there was not much to say. During my check up visits at the office, I even scheduled extra appointments with her (instead of the other doctors) to see if I could like her, but not. It never happened. I mentioned to her something that the person who gave us the hospital tour at Mount Sinai has said and because she didn't agree with it, Dr Kassenoff got SO MAD. I thought WOW, this woman has serious emotional issues, maybe some problems at home. Unfortunately, she was at the hospital when I went into labor. I was so excited that I was going to meet my baby! But she didn't share my happiness. Totally COLD, not encouraging words or at least something to "seem" nice. Came to check on me a few times, very shortly during the 10 hours I was there, and I only remember her saying two things: "you will need a c-section if you don't dilate" and "I'm going out to dinner" (and she didn't come back until many hours later). Now, looking back, I don't know why I was so scared to say something such as: I'm don't want her in my delivery room! And I guess, it was because I really liked Dr. Adler (EXCELLENT), I liked a lot Dr. Trentacoste (VERY FRIENDLY AND POSITIVE ATTITUDE) and I liked all right Dr. Kurtz. I thought, "okay, it is a small chance she will be there", but the chance was there! I would definitely go back to their office but I DO'NT WANT THIS DOCTOR. PD: And the last thing I want to say, there was one friendly nurse only in the practice. The other ones were not friendly at all. But I didn't care because they just took out blood and did their job. PD: I read some negative reviews about the front desk people. I actually have nothing bad to say.
Dr. Kassenoff is cold, insensitive, and rude. She is so inpatient and snippy at the worse possible times i.e. finding out you had a miscarriage. I love the other doctors in her practice but avoid her at all costs. The practice would be better off without her. Patients should not have to deal with her attitude especially when going through such a loss.
Dr Kassenoff is ok doc. she got the job done. But don't bother to ask questions because she will only respond in a cold manner. Every visit I always ended up feeling rushed. The staff is horrible. Especially the one named Grace! I was waiting for my pap smear result which was supposed to be sent over fax machine to my RE but she didn't do it properly and I ended up with a one cycle that I cannot used for IVF! As I type this all my meds are nicely tuck in the fridge just because she can't fax a pap smear result properly!!!
After 2 years and 3 months of my first delivery experience, I can still not forget you and I need to write this letter in order to forgive you and let this experience go. I wish you had never been the first person to touch my baby. It is hard to forget. The nurse mentioned you were an expert on forceps and now I understand why, how can you become an expert on forceps? By not listening and caring about your patients, by rushing them, by not letting the body take its time to do the job, by forcing moms to do unnecessary procedures. Months later a nurse that was that day at the hospital saw me in a restaurant and came to me to ask how I was doing. She mentioned “I am sorry you went through all of that, it was bad luck you had Dr. Kassenoff that day, with the other doctors of that practice you would have never experienced that situation”. You have a direct impact on life, use your talent to do good, it goes further than delivering healthy babies and becoming the best at using forceps.
I saw Dr. Kassenoff for my first prenatal visit. She just seemed very rude and uncaring. She was in such a rush and didn't even ask me if I had any questions especially since its my first pregnancy. She didn't even congratulate me or smile when she told me I was pregnant. I am definitely changing OB's and not going back to her.
This whole experience was a TERRIBLE, the office is like a meat market,, too fast, too rude and too many people. To get any questions your on hold for ever, to get results your put on hold so long , that they end up hanging up and you must call back again, Stay away from this office and this doctor. She doesn't hear your complaints and is in a huge rush .
I saw dr Kassenoff about 4 years ago. I came upon her name again today in UrbanBaby, as I am now pregnant and searching for an OBGYN to lead me through the process. I can attest to the fact that dr Kassenoff is a terrible doctor - I went to her with severe PCOS (4 years ago, as mentioned), she did not do an ultrasound even though I asked for one and the whole visit was extremely brief (under 5 minutes). She put me on birth control pills at the end of the visit having done absolutely no visualization of my ovaries/uterus. I knew immediately that she had not proceeded in the correct way (I was a first year med school student back then, and now I am doing my OBGYN residency at Mount Sinai). I would NEVER diagnose and medicate a PCOS patient without a proper exam. My encounter with Dr Kassenoff was a one-time thing for obvious reasons, but I want to make sure other women don't waste their time and money (and more importantly their health) by booking an appointment with her.
Rachel Kassenoff is a cold, unfeeling, uncaring doctor. One week after delivering my doctor, i went to see her and she asked if i'd had a girl or a boy. Couldn't be bothered to remember. I just went to see her with severe post-partum depression which has lasted a YEAR and she sat there stone faced and silent as I cried and said it's been a tough time. Then she took a 15-second vaginal exam that did not include anything other than a pap smear (no breast exam despite having breast cancer in my family, no rectal palpation). I was in and out of the room in about 4 minutes. Am NEVER going back.
Had to wait for 45 minutes for an appointment, which (with blood drawing) lasted for 7 minutes (pregnancy check-up). Nobody came to me to tell me there would be a delay. When doctor walked in she said other patient needed special attention. Well, if you have a pregnancy check-up (hi-bye appt), you can run it really fast (like 3 minutes) and do what you need or at least tell me you are running late. Have seen Dr. Kurtz and Dr. Trentacoste in this practice and was happy with them. Office staff is always good and helpful. Overall, I am happy with practice, not with this doctor.
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