Rate Dr. Susan Krutyansky
Dr. Susan Krutyansky's Ratings
I'm very happy with my dentist Dr.Rimma. She is so thorough, so caring, and so knowledgable!!! I had such a bad toothache, couldn't sleep all night. it had an access. She calmed all my fears down, and fixed my tooth and it looks and feels perfect, no issues. I'm referring all my friends and family!!!
Dr. Susan is the best, kind, patient and gentle. Her girls are so nice (except for 1). Susan works with you on payment plans. Only negative is they try to sell you on expensive cosmetic procedures sometimes, so be aware of this and always question whether the procedure is necessary or cosmetic.Otherwise, my experiences and those of my kids are always pain-free. Some appointments are long because Susan is such a perfectionist and pays attention to detail. They always call me at home the evening or day after a procedure to ask how I'm doing.
Dr. Krutyansky is an incredible dentist who I have had the pleasure of seeing after switching dentists when moving to New Jersey. I had an impacted tooth growing in and was in an extreme amount of pain (swelling etc.) Dr. Krutyansky stayed after hours and saw me without any question. She was extremely gentle, caring, and explained every step of the extraction to me to calm my nerves. She is the type of dentist who will call you the following day to see how you are doing and will fit you in no matter how busy she is. Incredible dentist and person.
I know Dr. Susan for 11 years already. I brought to her office all my family and friends. She is very knowledgeable and experienced doctor. She also take her time and gives you all her attention before, during and after the treatment. Her attention to details, immense patience and genuine concern about me and everybody else she is treating is amazing. Her staff is very professional, friendly and helpful. They never forget to call at night to check on the patient after a procedure. If there is an emergency , they would do everything to fit you inn her tight as it is schedule. They work with you when it comes to the payment and make sure you are comfortable with the payments if any needed. BRAVO!
I'm very happy with this office and the service. I had to switch my old dentist because of all the unnecessary work I believe was done in my teeth and Dr Rimma was recommended to my by my friend, and I have to say I really liked her. She has a great bed side manner, listened to all my concerns, she measured my gums ( that was never done before ever) went with me over tooth by tooth. She has a very gentle hand and my cleaning was very thorough. I also have Aetna Dmo and I did not felt it mattered in any way. I would recommend this office to my family and friends.
Couple days ago I had a root canal done by Dr Susan. I wanted to share my experience. I completely disagree with the previous review. I also have Aetna DMO when I called the office in pain, I was seen the same day. The pain relieved. I was unable to pay my coinsurance right away Dr Susan allowed me to pay it off at the time frame that was comfortable for me. Great staff. For 2 years I am a patient at this office. I never had problems scheduling my appointments. I would never go anywhere else.
The reason there are some mixed reviews is that they treat patients differently. If you have a PPO plan AND you don't care how much they charge you, they take very good care of you. Dr. Susan is a very skillful dentist but I don't trust her staff when it comes to charging for procedures. They WILL overcharge you if you don't investigate and fight back, and ignore you if you have a DMO (which apparently is monitored more strictly by the insurance companies and pays them less). They tried to make me change my plan to a PPO and when I didn't, they stopped scheduling appointment in a reasonable time and didn't even allow my to see my own dentist. They make me see the less popular Dr. Rima, unless I'm willing to wait a few months for Dr. Susan. I have referred several of my friends to Dr. Susan in the past because I was satisfied by her work and was surprised that almost all of them encountered some kind of financial problem and left her. Now I know why. Incredibly money oriented practice.
Absolutely rude and discourteous. Rude about making an appointment. Refused to make an appointment for my wife AND hung up on her twice. They are completely unprofessional and if they can't even deal with you politely on the phone how do you expect them to treat you in the dental chair?
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