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Rate Dr. Bernard J. Durante
Dr. Bernard J. Durante's Ratings
My appointment was for 9:40am and I was not seen until after 11:00am. When I approached the receptionist the only comment was, "he's running late." No kidding. No offer of apology or sign of empathy whatsoever.
A wonderful compassionate, knowledgeable and conservative (in terms of treatment and safety) ENT who took great care of my daughter.
Dr. Bernard J. Durante's response
Thank you very much for your kind review, we really appreciate it.
Submitted April 15, 2015
Durante did a tonsillectomy/adenoidectomy to cure my husband's sore throat/heartburn/canker sore issues. When Durante called for a post-surgery follow up, my hus asked me to talk because it hurt a lot to talk. Durante REFUSED to speak to me on the phone, although my hus was next to me, saying "it doesn't hurt that bad, put him on the phone." Shortly after surgery, my hus became ill with ulcerative pharyngitis (canker sores down his throat). Durante did a culture on a TUESDAY & gave penicillin to hopefully cure it. By Friday, my hus couldn't even swallow WATER, but we never heard from the doc, so he called the office. After making him drive there, Durante said "No wonder why penicillin wasn't working, you have staph infection!" We spent 5 days in the hospital with IV fluids & antibiotic cocktail. Now, not only does he STILL have these issues, but he also has a constant stream of phlegm down his throat, which Durante attributes to the surgery. Durante has no other advice, & he plays down his symptoms like he’s a big baby. UNREAL.
Dr. Bernard J. Durante's response
We're very sorry to read about you and your husband's experience. We take all of our reviews seriously and would like to look into the particular issue you mentioned. To help us do that, could you email firstname.lastname@example.org with your name, the date, and approximate time of your visit? We truly pride ourselves on our service and skills, and want each of our patients have an outstanding experience here. Thank you in advance for taking the time to work with us.
Submitted Sept. 29, 2014
I am sorry for the delay in writing this, but I want to express my deep gratitude for finding Dr. Durante and my appreciation for all he has done for me. I sought out a new ENT after my long-time ENT retired suddenly. I feel Dr. Durante has done more for me in less than a year than I had experienced in over 2-1/2 decades. I do feel I received compassionate care and that my previous doctor did all he could and knew for me, and I will always hold great appreciation for that care and for compassion with which I was treated. But Dr. Durante didn't stop until he found a problem related to my hearing loss that I never knew I had. He did the tests, he questioned the results and recommended how to go about doing all in his power to fix it. I don't mourn the time that has gone by; I am just so happy I found Dr. Durante!
Dr Durante and his staff are always helpful, professional and kind with me. I have had nothing but positive experiences there. The tests I have there are really uncomfortable but Dr Durante is so patient with me and works hard to ease my stress and so does his staff.
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