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Rate Dr. William Rivera
Dr. William Rivera's Ratings
It's unfortunate that the front office and staff sometimes reflect on the physicians but Dr Rivera and Silvia are wonderful. My daughter has been a patient for a long time but recently had the worst experience with staff "Carol". When calling to inquire about a referral Carol basically told me that if I didn't like it to find another doctor. When my daughter called to ask if we could pay cash since there was a problem with my insurance she was told that they had to speak with the doctor because he might not want to see her as a patient anymore since I had called for her to get information straightened out,she claimed that I had said some things that were wrong. I told her that she was delaying my daughters medical care because she was not submitting the authorization to primary but of course primary was blaming them so it was a back and forth issue. I said I was going to file a complaint with Cigna and have them handle the situation. As a mother I have the right to advocate for my daughter especially when her health is at risk. Patient's have the right to file grievances with health plan and department of managed care.I find it hard to believe that Dr Rivera would "dump" a patient in the middle of treatment and violate continuity of care. The staff needs to be replaced or trained on how to be professional and treat patients with respect. Will not be going back to this office and my daughter felt very comfortable with Silvia and trusted her. Not able to speak with Nurse Practitioner or Dr to confirm that they no longer want to see her since the front office will not transfer calls. This will be escalated to another level because it's wrong for patient's to be treated this way. Once again this only relates to the staff not the Dr or Nurse Practitioner!!!
I have been a patient there for a while and will be finding a new doctor, not because I am unhappy with the care I have received from Dr. Rivera or his wife, a nurse practitioner. She is especially sweet and caring. The wait times are ridiculous! I have waited 1 hour and 45-50 minutes for the last two appointments I have been to. Other patients have said the same thing as we all are kept waiting. If you need tp gp tjete kist pnce pet uear ot would be tolerable however if you need anything more you will likely find the office staff is not thorough at all. When I had surgery, I was told I would need to have a chest xray, ekg and blood work done yet as my surgery date neared (10 days prior) I had not heard from the office. I was not given any paperwork or instructions on where to go for said proceedures and knew I needed referrals and had to keep calling the office to ask. It can be difficult to get through and messages often go ignored which makes matters worse. I was ultimately told the referrals would be sent electronically ...well they weren't which meant futher frustration and footwork for me. Obviously these are all issues with the office staff and especially Carol K. who is rude and uncaring.
Save yourself the headache ..Pick another Dr.This office is Soo INCOMPETENT!!But of course they are blaming Brenda now that She's off ..But it's also Carol..Until this office gets training on how to run a competent Dr's office. Till then they will continue to blame each other.And forget that we going to the Dr for a reason!!
Dr. Rivera is a great doctor. He is very passionate of his job and makes sure his patients are well taken care of when they are at the hospital ready to deliver. Yes he might have to leave to go to a delivery and it puts your time for app back....but that's any doctor up here not just him. All doctors are contracted with hospitals and have to deliver their patients. Silvia which is his wife and also works there she is a RNP. She is very thorough and listens to any concerns your having.
I only see Sylvia (Dr.'s wife & the NP) for my yearly check up's and she is usually on time. She is very gentle and takes the time to listen and be thorough. My daughter used the Dr. for her first child and he was very good. I do see the pregant patients waiting, but sometimes the Dr. has to leave to deliver a baby, nothing you can do about that. I do agree that it is VERY hard to get through to someone on the phone. I also find it hard to read some of the complaints because there are a lot of spelling errors. I am overall satisfied with Dr. Rivera and Sylvia.
If this were purely just a rating of Dr Rivera, it'd be high scores across the board. He is great, friendly, and straight forward about eating healthy and what's going on with my pregnancy. His staff however is HORRIBLE and the wait time is absolutely ridiculous. Any day I have an appointment I have to take the day off of work because you never know if you'll be there 30 minutes or 4 hours. On more than one occasion they moved my appointment time without telling me, then got mad when I demanded my original appointment back, for an entire month I'd been calling about a pain just to finally get attitude when I was sent out for lab work and found out I'd had a UTI the while time. Most recently they got snotty when I asked for my dr verification form to be completed ASAP because they'd already had it for a week and I needed that to get my leave approved. Needless to say, I won't be going back after this pregnancy is over.
Dr. Rivera es un excellente doctor. He ido a su oficina por 16 años, he tenido dos cirugias con el y es un buen doctor, con mucha experiencia y profesional. Lo recomiendo a cualquier amiga que necesite.
I thought this Dr. was good last I seen him in 2009. I'm seeing him again due to his knowledge & straightforwardness. I agree w/him in his Life Style Changing suggestion. PPL need to eat & live healthier. Positive thoughts bring Positive results. :) I rate as I do because he's a Dr. He does his job. He's always booked. A good sign...
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