Rate Dr. Joel P. Jacobson
Dr. Joel P. Jacobson's Ratings
Dr. Johnson is very nice, knowledgeable and professional. His office stuff is the worst! They could not follow along w/the doctors recommendations for me. They lost my referral paperwork to UCSF twice; do not follow-up to make sure referrals are received/completed; they have a "I don't care" attitude AND it took me 5 months to get my balance test/Audiogram completed at UCSF! I don't want to go back to this office!
I was very impressed by Dr. Jacobson's knowledge. I came in with a snoring problem and he was extremely thorough and empathetic as well. His bedside manner is wonderful; he's serious, kind, and extremely professional. He did a thorough exam on my nose and throat and clearly listed out possible options/possible treatments for my condition. He did not immediately recommend surgery, which I liked. I highly recommend him. I did not feel rushed even though he was very busy.
Customer service is non-existant with the staff, in particular the reception. It takes an average of 4 business days to get any sort of response, either it being a question answered from the Dr. himself or his staff. Apologies for their delay in communication are also non existant. Very rude and not at all geared toward patient care.
I went to see Dr. Jacobson two months ago and was very happy I did. He had great people skills and is a very attentive listener. I would recommend him to anyone who needs an ear specialist and in fact, because I had such a good experience, my husband is going to see him soon too.
Dr. Jacobson looks like Jay Mohr and he is a very knowledgable and courteous doctor and does great work. He performed my tonsillectomy and a follow-up emergency surgery when I had a bloody throat. I highly recommend him and his practice to anyone who needs ENT work done. -SPC Benjamin Phelps
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